Christine Alexander
Boerne,TX
Summary
Dynamic Billing Manager with proven expertise at Fyzical Therapy and Balance Center, adept at resolving billing issues and optimizing cash flow. Skilled in claims processing and insurance verification, I enhanced patient satisfaction through excellent communication and teamwork, significantly reducing denied claims and improving collections efficiency. Reliable and committed to continuous learning.
Overview
17
17
years of professional experience
Work History
Billing Manager
Fyzical Therapy and Balance Center
10.2007 - Current
- Reviewed billing problems, researched issues, and resolved concerns.
- Worked with customers to develop payment plans and bring accounts current.
- Increased patient satisfaction by addressing billing inquiries promptly and professionally.
- Reduced denied claims through diligent review, correction, and resubmission of errors.
- Optimized cash flow by regularly reviewing aging account balances and implementing tactics for timely collections from patients or insurers.
- Verified insurance and communicated coverage to staff and patients.
- Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained inventory of office supplies and placed orders.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
High School Diploma -
Central High School
San Angelo, TXSkills
- Collections experience
- Claims processing
- Insurance verification
- HIPAA
- Collections management
- Payment posting
- Billing review
- Willing to learn
- Teamwork
- Customer service
- Reliability
- Excellent communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Billing Manager
Fyzical Therapy and Balance Center
10.2007 - Current
High School Diploma -
Central High School
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