Erica Deschaine
Arlington ,WA
Summary
Proficient Billing Manager pursuing dynamic new position at Proliance Surgeons. Offering a solid track record of success as a supervisor and skill in reviewing operations and implementing modern, successful updates. Specializing in the medical industry. Proactive and hardworking collaborator focused on quality and efficiency.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Billing Manager
Proliance Surgeons
Seattle, WA
05.2009 - Current
- Developed strategies to optimize AR processes and procedures.
- Monitored accounts receivables aging reports and took corrective action when needed.
- Assisted in the resolution of customer disputes, ensuring timely payments.
- Monitored procedures to ensure accurate data entry and timely payment collection.
- Analyzed customer accounts and identified discrepancies in balances, payments, credits, and deductions.
- Worked with customers to resolve billing disputes in a timely manner.
- Researched complex billing issues using internal resources and external sources as needed.
- Established policies and procedures for the entire order-to-cash cycle.
- Managed daily cash postings from Phreesia and other electronic methods of payment processing.
- Processed customer refunds promptly upon request.
- Helped customers to bring accounts into good standing by implementing payment plans.
- Monitored delinquent accounts and worked with collections department if necessary.
- Reconciled bank statements each month ensuring accuracy of deposits made by customers.
- Investigated unapplied payments or credits to determine appropriate application method.
- Participated in process improvement initiatives to increase efficiency within the department.
- Resolved billing issues by applying knowledge and completing in-depth research.
- Developed improved standard operating procedures to increase billing accuracy and cash flow.
- Conducted insurance verification
- Led team of 5 staff handling more than $500,00 in monthly charges.
- Completed month-end and year-end closings.
Education
Some College (No Degree) -
Everett Community College
Everett, WASkills
- Operations Monitoring
- Audit Support
- Collections understanding
- Claims Processing
- Payment posting
- Staff Training
- Project Management
- Program Improvements
- Collections experience
- Staff Training and Development
- Project Leadership
- Procedure optimization
- Workflow Planning
- Team direction
- Process Improvements
- Collections Management
- HIPAA knowledge
- Insurance Verification
- Revenue Cycle Management
- Training and mentoring
Affiliations
I have been in the medical billing industry for 30+ years, and was born and raised in Washington State. I have a family and we enjoy going to the lake, exploring Washington and traveling to other states. I look forward to enjoying all the seasons and take advantage of my time to be with my family.
Certification
I am a Certified Coder with AAPC for the last 15 years and use this achievement in my current roll as a Billing Manager to propel our practice forward and into the spotlight within Proliance.
References
References available upon request.
Timeline
Billing Manager
Proliance Surgeons
05.2009 - Current
Some College (No Degree) -
Everett Community College
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