Christine Arnold
Columbia,TN
Summary
Business-conscious General Manager bringing over 15 years of experience in fast food industry. Focused and enthusiastic professional offering leadership for employee relations through effective communications, training and development. Measures performance to company goals and standards and establishes targets for improvements in safety, quality, cost and delivery. Ambitious and results-oriented General Manager with over 11 years of experience creating strategic alliances with leadership to effectively align with and support key business initiatives. Progress-driven planner adept at building and retaining high-performing teams. Leverages effective daily production planning, budgeting and resource management to reach operational objectives.
Overview
26
26
years of professional experience
Work History
General Manager
Wendys International
Springhill Tn
12.2022 - 01.2026
- Directed daily operations, ensuring alignment with company goals and strategic initiatives.
- Implemented process improvements that enhanced operational efficiency across multiple departments.
- Mentored management team, fostering leadership skills and promoting a culture of continuous improvement.
- Developed and executed comprehensive business strategies to drive growth and profitability.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
General Manager
Popeyes Chicken
Atlanta, GA
01.2000 - 02.2022
General
Burger King
Atlanta, GA
06.2018 - 01.2020
- Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Managed and improved requirements, gaps analysis, training and development and new program rollout resulting in [new items].
- Trained, managed and motivated employees to promote professional skill development.
- Forecasted sales, allocated resources and managed labor to improve productivity metrics by 30%.
- Hired, coached and mentored team of 50 representatives.
Supervisor
Mcdonalds
Marietta, GA
01.2014 - 12.2018
- Established and enforced clear goals to keep employees working collaboratively.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
- Performed scheduled and surprise inspections of worksites to gauge technician skill and performance in field.
- Conducted evaluations and reviews for 200 employees.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Coached and mentored 50 staff members through constructive feedback to develop long-term career goals.
- Provided ongoing training to address business and staff needs.
- Established and maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
General
McDonalds
Atlanta, GA
02.2002 - 01.2014
- Managed and improved requirements, gaps analysis, training and development and new program rollout.
- Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Trained, managed and motivated employees to promote professional skill development.
- Hired, coached and mentored team of 50.
- Coached and developed 6 internal candidates for promotion to general management.
- Designed sales and service strategies to improve revenue and retention.
Education
Bachelor of Science - Business Management
Morris Brown College
Atlanta, GAFuneral Service And Mortuary Science
Gupton Jones College of Funeral Service
Decatur, GASkills
- Performance improvements
- Sales team development
- Policy/program development
- Cross-functional team management
- Budgeting and cost control strategies
- Profit and loss accountability
- Customer retention
- Training and coaching
- Team building and motivation
- Employee scheduling
- Communication skills
- Inventory management
- Schedule management
- Recruiting and hiring
- Leadership skills
Accomplishments
- Hamburger University Graduate
- Business Leadership Capstone Bachelor Degree
- Dean's List
Timeline
General Manager
Wendys International
12.2022 - 01.2026
General
Burger King
06.2018 - 01.2020
Supervisor
Mcdonalds
01.2014 - 12.2018
General
McDonalds
02.2002 - 01.2014
General Manager
Popeyes Chicken
01.2000 - 02.2022
Funeral Service And Mortuary Science
Gupton Jones College of Funeral Service
Bachelor of Science - Business Management
Morris Brown College
Education and Training
other,other