Christine Bell
Schenectady,NY
Summary
I am currently seeking a server position where I can showcase my 30+ years of experience in the customer service and restaurant industries helping patrons and customers receive a memorable experience from meet and greet to departure. I have an excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. In addition, I’m adept at assisting the team in keeping the restaurant running smoothly.
Overview
2026
2026
years of professional experience
Work History
Server
Gershon's Deli & Caterer
Schenectady, NY
- Collaborated with kitchen team to ensure timely food delivery.
- Handled guest complaints professionally, ensuring satisfaction and retention.
- Maintained cleanliness and organization of dining area throughout shifts.
- Followed safety and sanitation protocols to uphold health standards.
- Upsold menu specials and beverages to increase sales opportunities.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Administrative Assistant
Constantine Construction & Farm LLC
Latham, NY
07.2023 - Current
- Handle filing, organizing systems, and other critical tasks and projects for the owners
- Greet visitors and customers
- Develop systems to make the office more efficient
Customer Service Representative
Latham Pool Products
Latham, NY
04.2021 - 03.2022
- Handled customer requests, quotes and intake through comprehensive understanding of all products, brands, and pricing models by phone, email, website live chat and customer portal
- Completed assigned custom and/or stock orders
- Processed customer payments, returns, merchandise claims and remake requests
- Recommended corrective actions to mitigate customer concerns
- Consistently exceeded customer service order-entry goals and metrics
Amazon Fulfillment Associate
Amazon Fulfillment Center
Castleton-on-the-Hudson, NY
11.2020 - 04.2021
- Receive and process incoming stock and materials
- Check inventory, report to process assistant
- Oversee and manage picking and shipping of all orders
Hostess
The Huddle Kitchen & Bar
Bolton Landing, NY
08.2020 - 11.2020
- Cultivated positive guest relations by managing information and orchestrating speedy seating. Stayed in open communication with the kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs
- Watched dining area staff to evaluate server loads and calculate accurate wait times
- Supported servers, food runners and bussers by keeping the dining area ready for every guest
- Assessed 3,500 square-foot restaurant and lounge according to state and federal cleanliness standards
Leasing Consultant
Wolanin Companies LTD
Albany, NY
12.1991 - 08.2020
- Leased apartment homes to prospective renters
- Developed marketing plans to promote the properties
- Represent company at community events
- Prepare contracts and renewals
- Minimized vacancy periods by implementing marketing initiatives, business plans and tenant outreach programs
- Managed daily and weekly marketing and leasing plans
- Trained leasing professionals on regulatory requirements, company policies and leasing procedures
- Collected, completed and processed lease applications
Marketing and Sales Representative
New York Capital Region Apartment Association
Albany, NY
11.2004 - 08.2016
- Market and sustain membership with both apartment owners and managers as well as vendor suppliers
- Managed daily and weekly marketing
- Provide support as it relates to laws pertaining to the multi family industry
- Collected, completed and processed membership applications
- Created, coordinated and engaged in marketing campaigns
Server/Server Trainer/Hostess/Bartender
TGI Friday's
Albany, NY
09.1987 - 01.1996
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
- Worked with the POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
- Checked identification to enforce age regulations for alcoholic beverages
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business
Education
Bachelor of Arts - English
SUNY At Albany
Albany, NY05.1988
Associate - Humanities
Fulton Montgomery Community College
Johnstown, NY05.1986
Regents Diploma - undefined
Gloversville High School
Gloversville, NY06.1984
Skills
- Guest Services
- Microsoft Office
- Retail Sales
- Property Leasing
- Pool Maintenance
- Marketing
- Employee Orientation
- Merchandising
- Assistant Manager
- Inventory Control
- Staff Management
- Problem Resolution
- Bart
- ender
- Host/Hostess
- Shift Leader
- Lead Server
- Point-of-Sale
- Calm under pressure
- High-volume dining
- Supervision
- Team management
- Sanitizing understanding
- Upselling
- Barista Experience
- Meal Preparation
- English
- Sales
- Assistant Manager Experience
- Kitchen Management Experience
- Cleaning Experience
- Multi-tasking ability
- Professional
Timeline
Administrative Assistant
Constantine Construction & Farm LLC
07.2023 - Current
Customer Service Representative
Latham Pool Products
04.2021 - 03.2022
Amazon Fulfillment Associate
Amazon Fulfillment Center
11.2020 - 04.2021
Hostess
The Huddle Kitchen & Bar
08.2020 - 11.2020
Marketing and Sales Representative
New York Capital Region Apartment Association
11.2004 - 08.2016
Leasing Consultant
Wolanin Companies LTD
12.1991 - 08.2020
Server/Server Trainer/Hostess/Bartender
TGI Friday's
09.1987 - 01.1996
Bachelor of Arts - English
SUNY At Albany
Associate - Humanities
Fulton Montgomery Community College
Regents Diploma - undefined
Gloversville High School
Server
Gershon's Deli & Caterer