CHRISTINE BENICASO
Mayo Clinic
CHANDLER,AZ
19
years of professional experience
Diligent Patient Appointment Service Specialist with solid background in managing service operations and enhancing Patient satisfaction. Proven track record in streamlining processes and resolving patient issues promptly. Demonstrated expertise in effective communication and problem-solving.
Work History
Patient Appointment Services Specialist
2 Years 6 Months- Independently schedule complex, multispecialty medical appointments, managing patient information, insurance details, and eligibility assessments in electronic medical records
- Provide exceptional customer service, interacting with patients, healthcare professionals, and family members while navigating multiple systems simultaneously
- Apply Mayo policies and scheduling criteria to ensure patients are prepared for appointments
- Demonstrate flexibility in managing various communication channels and workflows
- Streamlined communication processes, enhancing collaboration among healthcare teams.
Insurance Professional - Property & Casualty
3 Years 2 Months- Facilitated members' insurance needs through inbound calls, providing exceptional customer service and support
- Assessed accounts and utilized passive upselling techniques to enhance member satisfaction and retention
- Handled a variety of inquiries including billing, payments, quotes, and policy issuance across all 50 states
- Ensured compliance with established risk management and business policies throughout all interactions
Certified Nursing Assistant
4 Months- Assisted hospice patients with daily living activities, ensuring comfort and dignity during end-of-life care
- Monitored vital signs and patient weight, documenting changes to inform the care team
Certified Nursing Assistant
4 Months- Supported patients with daily living tasks, including personal hygiene and mobility assistance
- Monitored vital signs and assisted with admissions and discharges, ensuring a smooth transition for patients
Administrative Support Tech
1 Year 3 Months- Greeted donors and conducted comprehensive health assessments to determine eligibility for plasma donation
- Conducted health tests such as weight checks, vital signs, and hematocrit levels while also managing administrative tasks
Realtor/New Home Sales Assistant
8 Months- Collaborated with multiple new home builders to conduct property tours and highlight community features effectively
- Conducted preliminary assessments of customer financial situations while assisting with administrative tasks and managing sales leads
Realtor
9 Years 4 Months- Represented buyers and sellers in residential real estate transactions, leveraging strong marketing and negotiation skills
- Worked closely with lenders and title companies to ensure successful closings and coordinated open houses and seminars for first-time homebuyers
- Conducted Broker Price Opinions for various financial institutions to assist clients in making informed decisions
Education
Personal Lines Insurance License
Licensed Nursing Assistant
California Real Estate License
Business Management
Skills
Patient orientated
Workflow management
Strong work ethic
Multitasking and organization
Excellent communication
Conflict resolution
Timeline
Patient Appointment Services Specialist
Mayo Clinic
02.2024 - CurrentRead More
Insurance Professional - Property & Casualty
USAA
12.2020 - 02.2024Read More
Certified Nursing Assistant
Brookdale Hospice
05.2019 - 09.2019Read More
Certified Nursing Assistant
Sante of Mesa
01.2019 - 05.2019Read More
Administrative Support Tech
CSL Plasma
08.2017 - 11.2018Read More
Realtor/New Home Sales Assistant
Temps Plus
11.2016 - 07.2017Read More
Realtor
Coldwell Banker
06.2007 - 10.2016Read More
Mercer County Community College
Business Management
Read More
Chamberlin Real Estate School
California Real Estate License
Read More
Star Canyon School of Nursing
Licensed Nursing Assistant
Read More
Kaplan Financial
Personal Lines Insurance License
Read More