Christine Breaux
Kenner,LA
Summary
Results-driven Billing Specialist with expertise in invoice processing and customer service. Proven ability to optimize billing processes, enhancing customer satisfaction and revenue flow. Skilled in developing and implementing streamlined procedures and effective training programs for team development.
Overview
26
26
years of professional experience
Work History
Billing Specialist - Team Manager
Worldwide Express
Dallas, TX
04.2019 - 10.2025
- Oversaw billing operations, ensuring accuracy and compliance with company policies.
- Implemented process improvements to streamline billing workflows and enhance efficiency.
- Managed customer inquiries regarding billing issues, providing timely resolutions and enhancing client satisfaction.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Processed high-volume invoices, ensuring accuracy and compliance with company policies.
- Trained new staff on invoicing procedures and best practices for operational efficiency.
Customer Service Representative
Gulf Coast Shippers - Unishippers
Metairie, LA
09.2006 - 04.2019
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls while maintaining exceptional service standards and customer satisfaction.
- Collaborated with team members to streamline processes, enhancing overall efficiency in service delivery.
- Trained new staff on customer engagement strategies and company policies to ensure consistency in service quality.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- In 2019, Unishippers was bought by WorldWide Express and became Corporate Owned.
Salesperson
Sanrio
Kenner, LA
05.1999 - 08.2006
- Provided exceptional customer service, resolving inquiries and enhancing shopping experiences.
- Trained new staff on product knowledge and sales techniques, fostering team development.
- Managed inventory levels, ensuring accurate stock records and timely replenishment.
- Developed engaging visual merchandising displays to attract customers and drive sales.
Education
High School Diploma -
Bonnabel High School
Kenner, LASkills
- Billing systems and software
- Invoice processing
- Customer service
- Decision-making
- Multitasking and organization
- Billing and invoicing
- Microsoft office
- Customer service support