Christine Broussard
Devers,TX
Summary
Professional service industry expert, ready to excel in fast-paced environment. Known for improving customer relations and streamlining service processes, leading to increased team productivity. Reliable and adaptable, recognized for fostering team collaboration and achieving goals. Skilled in diagnostics, customer communication, and time management.
Overview
28
28
years of professional experience
Work History
Service Writer
Larsons Automotive
Liberty, TX
03.2020 - Current
- Coordinated service appointments to optimize technician schedules and enhance customer satisfaction.
- Communicated effectively with customers to accurately assess vehicle issues and recommend appropriate services.
- Prepared detailed service estimates, ensuring transparency and building trust with clients regarding repair costs.
- Maintained accurate records of service history, contributing to improved follow-up strategies and customer retention.
- Monitored inventory levels of parts and supplies, ensuring availability for timely repairs and services.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
Office Support/Technician
Titan Safe and Lock
Southeast Texas
01.2018 - Current
- Executed locksmith tasks to ensure security for homes and vehicles.
- Install, repair, replace, and rekey locks and security hardware.
- Respond to emergency lockouts and service calls.
- Pay vendors, scan invoices and work all office products.
Scaffold Administrator/Office Administrator
USA Technologies
Channelview, TX
06.2017 - 01.2018
- Hired all soft craft employees for job site requirements, backgrounds, drug screens and safety council.
- Process all paperwork for new employees.
- Entered time for all hourly employees
- Ordered all scaffold material.
Expeditor
Turner Industries
Port Arthur, TX
11.2010 - 11.2011
- Coordinates and expedite materials, equipment, and supplies needed for plant operations.
- Track purchase orders and ensure materials arrive on schedule.
- Load and unload materials at different job locations.
- Signal equipment operators to facilitate alignment, movement and adjustment of machinery, equipment and material.
Cashier
Chevron
Wallisville, TX
08.2010 - 11.2010
- Processed customer transactions accurately and efficiently using POS system.
- Maintained clean and organized checkout area to enhance customer satisfaction.
- Assisted in inventory management by restocking shelf and monitoring stock level.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Trained new cashiers on operational procedures and best practices for efficiency.
- Greeted customers entering store and responded promptly to customer needs.
Payroll Clerk
Brock Group
La Porte, TX
02.1999 - 07.2010
- Maintained payroll information by calculating, collecting, and entering data.
- Updated employee files with new details such as changes in address or salary levels.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Processed new hire paperwork and documents.
- Verified timekeeping records and handled any discrepancies with employees.
- Processed W-2s, 1099s and other year-end reports to remain in compliance with state and federal laws.
- Issued paychecks on designated pay dates to avoid employee dissatisfaction.
- Collaborated with the human resources department to ensure proper management of employee benefits and deductions.
Education
High School Diploma -
Ross S. Sterling
Baytown, TXSkills
- Sales transactions
- Schedule coordination
- Order preparation
- Cost estimates
- Customer service expertise
- Automotive industry experience
- Strong organization
- Communicating with clients
- Product and service sales
- Warranty administration
- Status reports maintenance
- Computer skills
- Relationship building
Timeline
Service Writer
Larsons Automotive
03.2020 - Current
Office Support/Technician
Titan Safe and Lock
01.2018 - Current
Scaffold Administrator/Office Administrator
USA Technologies
06.2017 - 01.2018
Expeditor
Turner Industries
11.2010 - 11.2011
Cashier
Chevron
08.2010 - 11.2010
Payroll Clerk
Brock Group
02.1999 - 07.2010
High School Diploma -
Ross S. Sterling