Christine Brown

Making out going and incoming calls to patient for scheduling and rescheduling appointment for their radiology visit,documation of all apps made,answering the phone

• Scheduled patient appointments, ensuring efficient use of resources and time.
• Coordinated communication between patients and radiology teams to enhance service delivery.
• Managed electronic health records to maintain accuracy and confidentiality of patient information.
• Optimized appointment slots based on patient needs and departmental workflow requirements.
• Monitored scheduling conflicts, resolving issues promptly to minimize delays in patient care.
• Developed a strong understanding of various radiology procedures and their prerequisites, allowing for accurate scheduling and patient education.
• Managed high call volumes efficiently while maintaining a professional demeanor and providing exceptional customer service to both internal staff members and external callers alike.
• Upheld HIPAA regulations and standards for protecting patient information.

Checking patients in and out from their appointments and opening and closing the office ,cleaning the office .answering the phone and making appointment for the patients and faxing ,coping of documents

• Managed appointment scheduling using electronic health record systems to optimize clinic flow.
• Greeted and assisted patients upon arrival, ensuring a welcoming environment.
• Handled patient inquiries and concerns with professionalism, enhancing overall patient satisfaction.
• Maintained accurate patient records and files, ensuring compliance with privacy regulations.
• Processed insurance claims and verified coverage details to support billing accuracy.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.