Christine Carlson
Jamestown,NY
Summary
Dynamic and results-driven professional with extensive experience as a Waitress Supervisor at Alfie's Restaurant. Proven expertise in task delegation and conflict resolution, enhancing customer satisfaction and operational efficiency. Skilled in staff management and inventory control, driving revenue growth through exceptional service and effective team collaboration.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Waitress Supervisor
Alfie's Restaurant
2016.04 - 2020.05
- Oversaw daily operations to guarantee efficient service delivery and enhance customer satisfaction.
- Guided and developed new staff in mastering restaurant procedures and customer engagement techniques.
- Optimized service protocols to elevate efficiency during peak hours.
- Collaborated with kitchen staff to streamline food preparation and delivery processes.
- Designed and implemented staff schedules to enhance operational efficiency.
- Oversaw inventory management to ensure optimal stock levels and operational efficiency.
- Facilitated performance evaluations, delivering constructive feedback to enhance team member development.
- Optimized table turnover rate to enhance guest service capacity per shift.
- Oversaw timely delivery of food orders by monitoring kitchen operations and collaborating with chefs to address issues promptly.
- Facilitated a harmonious workplace by resolving employee conflicts swiftly and equitably, enhancing team communication.
- Facilitated hiring and training of new waitstaff to uphold exceptional service standards.
- Drove revenue growth by managing guest reservations, seating arrangements, and special event bookings.
Customer Service
Odds And Ends Handyman Service
1994.02 - 1997.01
- Executed exceptional customer service by promptly and professionally addressing diner concerns.
- Addressed guest issues with professionalism, ensuring high standards of customer service.
- Provided exceptional customer service to enhance member satisfaction and loyalty.
- Directed customer service initiatives by greeting and assisting customers effectively.
- Drove sales growth through targeted marketing initiatives and exemplary customer service.
- Cultivated and sustained positive client relationships through proactive communication and exceptional customer service.
- Cultivated in-store presence to deliver exceptional customer service.
- Delivered exceptional customer service, enhancing client retention rates.
- Optimized order processing workflows to enhance customer service efficiency.
Education
High School Diploma - English Science Studies Health
JHS
Jamestown, NYSkills
Task delegation
Complaint handling
Order accuracy
Sales promotion
Menu design
Waiting tables
Customer service
Relationship building
Food and beverage service
Food safety
Conflict resolution
Staff management
Greeting and seating guests
Inventory controls
Worker training
Food presentation
Work schedule creation
Critical thinking
Cash handling
Opening and closing procedures
Food safety understanding
Payment acceptance
Safety training
Team collaboration
Supply ordering
High volume dining
ServSafe food manager
Food delivery oversight
Reservations coordination
Menu planning
Work area inspection
Kitchen equipment operation and maintenance
Supplies purchasing
Kitchen staff coordination
Recruitment
Timesheet organization
Inventory control
Service training
Point of sale POS software
Microsoft Excel
Service quality standards evaluation
Food portion specification
Production and time sequencing
Production reporting
Operational reporting
Special menu planning
Data entry software
New products evaluation
Shortage reports
Accomplishments
CNA HHA PCA Food Handling safety course people skills manager skills bartender licence business courses
Certification
Certified and 🚆 in all food and safety courses and management training courses and people skills
Timeline
Waitress Supervisor
Alfie's Restaurant
2016.04 - 2020.05
Customer Service
Odds And Ends Handyman Service
1994.02 - 1997.01
High School Diploma - English Science Studies Health
JHS