Summary
Work History
Education
Skills
Timeline
Generic

Christine Casteel

Tacoma,WA

Summary

Experienced and enthusiastic server takes pride in providing excellent service and creating memorable dining experiences for guests. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Work History

Sales Manager

SJJC/NA Enterprises Inc.
03.2008 - 04.2023
  • Developed and implemented customer service standards and policies.
  • Coordinated and managed special projects and events.
  • Established and monitored budget and cost control measures.
  • Analyzed customer feedback to identify areas for improvement.
  • Established and maintained strong relationships with vendors and clients.

Server

Tacos And Tequila Cantina
01.2020 - 01.2022
  • Shared specialized knowledge of top shelf Tequilas for guest experience.
  • Delivered exceptional service in fast paced restaurant by greeting and serving guests in timely, friendly manner; upsold high-profit items, such as appetizers and specialty cocktails, to enhance sales.
  • Maintained accurate cash handling.
  • Displayed enthusiasm and promoted excellent guest relations, increasing referrals and walk-in business.
  • Cultivated warm relationships with regular customers.

Server Supervisor

The Local Restaurant
09.2016 - 12.2019
  • Provided warm and friendly dining experience for guests in Farm to Table restaurant.
  • Applied comprehensive knowledge of wine, liquor, and beer to increase daily beverage sales.
  • Supervised dining table set-up to prepare for various events; followed strict service standards.
  • Welcomed and greeted guests before presenting special menu items.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Carried out opening, closing, and shift-change duties to keep restaurant working efficiently.

Server and Manager

Cafe Lurcat
01.2007 - 08.2016
  • Led team of 35 servers to consistently meet guests needs.
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Prepared opening and closing bank reconciliation; bank deposits; sales reports.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.

Education

Associate of Arts - Accounting

South Puget Sound Community College
Olympia, WA

Skills

  • Daily Specials Memorization
  • Order Management
  • Guest Relations Management
  • Menu Presentation
  • Suggestive Selling
  • Banquet Coordination

Timeline

Server

Tacos And Tequila Cantina
01.2020 - 01.2022

Server Supervisor

The Local Restaurant
09.2016 - 12.2019

Sales Manager

SJJC/NA Enterprises Inc.
03.2008 - 04.2023

Server and Manager

Cafe Lurcat
01.2007 - 08.2016

Associate of Arts - Accounting

South Puget Sound Community College

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Christine Casteel