Christine Castillo
Howard Lake,MN
Summary
Project leader with expertise in delivering successful outcomes through strategic planning and cross-functional collaboration. Demonstrated ability to enhance customer satisfaction while managing complex projects within established timelines and budget constraints. Strong communicator focused on achieving financial success and operational efficiency.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Program Lead
Bailiwick
Chaska, United States
04.2024 - 07.2026
- Led overall project management to ensure financial success by managing costs and margins; executed project plans and ensured deliverables were collected, reviewed, and communicated; coordinated vendor activities; maintained customer satisfaction; facilitated internal and external project meetings; participated in kickoff and closeout meetings; and conducted evaluations for project administrators and contributors.
- Managed portfolio by collaborating with senior project manager to develop comprehensive project plans with critical path and timelines; planned for change, issues, and risk management; coordinated quality control; facilitated communication across internal Bailiwick departments; partnered with Account Executive to enhance customer relations and value selling.
- Managed large client project year over year as Lead Project Manager.
Project Manager
Bailiwick
Chaska, United States
05.2018 - 04.2024
- Developed comprehensive project plans with senior project manager, detailing critical path and timelines; planned for change, issue and risk management; coordinated quality control; communicated efficiently across all Bailiwick departments; collaborated with Account Executive to enhance customer relations and value selling.
- Managed overall project plan and execution, ensuring financial success by overseeing costs and margins; collected, reviewed, and communicated project deliverables; coordinated vendor partner activities; facilitated internal and external project meetings; participated in kickoff and closeout meetings; completed project evaluations for administrators and contributors.
- Directed project teams to ensure alignment with project objectives and timelines. to ensure timely completion of deliverables.
- Coordinated cross-functional communication among stakeholders and team members.
- Developed project plans outlining scope, timelines, and resources needed.
Project Coordinator
Bailiwick
Chaska, United States
07.2013 - 04.2018
- Oversee new store installations of one of the largest accounts at Bailiwick. Work with vendor partners from scheduling through the installation to invoicing of the project.
- Coordinated project materials procurement, tracked deliverables, supported Change Management process, managed invoicing, and documented key project milestones.
- Collected data for status and financial reporting, obtained and provided documentation and document control, managed project data within Bailiwick systems and tools, and delivered project reports to project teams.
- Enhanced collaboration with customers and vendors to ensure smooth operations, developed understanding of processes, coordinated vendor contacts, and conducted site verification calls at customer locations.
Administrative Assistant
American Remodeling Contractors
09.2011 - 06.2013
- Managed internal office activities for ARC corporate headquarters; trained staff on job process flow, enhancing consistency across regional offices. Maintained dynamic job files database to ensure accuracy throughout the process; Interaction with key vendors and field crew to ensure seamless execution of all jobs; Coordinated with insurance and mortgage companies to satisfy requirements and resolve claims; Implemented office procedures that helped create a more efficient work flow.
- Managed office communications and correspondence for multiple departments.
- Coordinated schedules and meetings for executives and project teams.
- Maintained organized filing systems for important company documents.
Sales Associate
JC Penny
01.2009 - 01.2010
- Provided exceptional customer service by assisting store guests with shopping needs, enhancing their overall experience; Communicated with store guests professionally and personally to build rapport and address their needs; Continually gained knowledge of all store merchandise and promotions; Certified trainer for new sales associates; Earned recognition from store guests and supervisors for delivering outstanding customer service.
- Assisted customers with product selections and inquiries.
- Organized merchandise displays to enhance store presentation.
- Processed transactions efficiently at the cash register.
Patient Registration Specialist
St Francis Regional Medical Center
01.2007 - 01.2009
- Registered emergency and urgent care patients. Evaluated new patient needs and urgency of care; Collected and entered relevant patient information into database, ensuring accuracy for efficient care delivery. Provided calm and steady assistance in a highly stressful environment; Greeted patients warmly, fostering a welcoming atmosphere that contributed to overall patient satisfaction.
- Managed patient check-in process for efficient registration.
- Collected and verified patient demographic information accurately.
- Maintained electronic health records using industry-standard software.
Administrative Assistant
Staffing Partners
01.2005 - 01.2007
- Provided administrative support to multiple companies throughout Twin Cities, enhancing operational efficiency; Assisted with all aspects of administrative management, directory maintenance, logistics, equipment inventory and storage; Coordinated inter-departmental communications to resolve day-to-day administrative and operational issues, ensuring smooth workflow; Scheduled and coordinated meetings, interviews, events and other similar activities; Performed diverse office support tasks, contributing to overall office functionality.
- Managed scheduling and calendar coordination for executives and team members.
- Assisted in preparing project proposals and client presentations for home renovations.
- Organized and maintained filing systems for project documentation and contracts.
Education
High School -
Champlin Park High School
Champlin01-1997
Skills
- Smartsheet
- SharePoint
- Teamwork
- Timeline planning and management
- Business operations support
- Workflow planning
- Documentation and reporting
- Project management
- Microsoft Office Suite
- Vendor coordination
- Customer relationship management
- Cross-functional communication
- Time management
- Problem solving
- Organizational skills
- Attention to detail
- Effective communication
Certification
- PMP Certification
Timeline
Program Lead
Bailiwick
04.2024 - 07.2026
Project Manager
Bailiwick
05.2018 - 04.2024
Project Coordinator
Bailiwick
07.2013 - 04.2018
Administrative Assistant
American Remodeling Contractors
09.2011 - 06.2013
Sales Associate
JC Penny
01.2009 - 01.2010
Patient Registration Specialist
St Francis Regional Medical Center
01.2007 - 01.2009
Administrative Assistant
Staffing Partners
01.2005 - 01.2007
High School -
Champlin Park High School