Christine Cervantes
Lemoore,USA
Summary
Dynamic and motivated professional with experience in the retail industry. Skilled at visual merchandising, inventory management, sales analysis and trend forecasting. Proven track record of success increasing sales and reducing shrinkage. Highly organized and detail-oriented with superb problem-solving skills and the ability to work independently. Seasoned team leader with a proven track record of success in leading and developing sales teams. Experienced in driving sales growth, developing and executing strategies, and managing daily operations. Proven ability to motivate teams to reach ambitious goals and increase customer satisfaction. Demonstrated organizational and problem-solving skills and a passion for providing excellent customer service. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.
Overview
7
7
years of professional experience
Work History
Key Carrier
Marshall’s
Hanford, CA
09.2024 - Current
- Supervised daily store operations to ensure optimal customer service and product availability.
- Trained and mentored new associates on company policies and procedures.
- Implemented loss prevention strategies, reducing shrinkage through improved compliance measures.
- Improved team productivity through effective delegation of tasks to staff members based on their skills and strengths.
- Demonstrated exceptional leadership qualities by motivating team members towards shared objectives while maintaining high morale levels among staff.
- Streamlined operations by effectively managing opening and closing store procedures, ensuring timely readiness for business.
- Started as CEC, Moved to BRC, Shoe Coordinator and now Men’s and Kid’s Coordinator
MERCHANDISE SERVICE COORDINATOR
Ulta Beauty
Hanford, CA
04.2021 - 02.2023
- Developed and drove merchandise assortments, aligning to overall department strategy.
- Executed planogram, pricing, and signage updates, fostering exceptional customer experiences.
- Monitored sales performance and adjusted merchandise displays accordingly.
TEAM MEMBER
Target Corporation
Hanford, CA
07.2020 - 02.2021
- Performed opening and closing duties, including store cleaning and restocking.
- Provided excellent customer service through solving problems and answering questions.
- Stocked shelves according to planograms and faced merchandise for visibility.
TEAM LEAD
Office Pride
Visalia, CA
01.2019 - 01.2020
- Addressed customer questions and recommended appropriate products and services to increase satisfaction.
- Resolved problems and escalated high-level issues to supervisor within established timeframes.
- Suggested changes to standard operational and working practices, providing leadership needed to develop and implement continuous improvements.
Education
ASSOCIATE IN SCIENCE (A.S.) - BUSINESS ADMINISTRATION
University of Guam
Mangilao, GU08.2001
Skills
- Customer Engagement
- Store Day to Day operations
- Driving Results
- Store Opening And Closing
- Operational Efficiency
- Merchandise Stocking And Replenishing
- Merchandising And Promotions
- Advising And Coaching
- Maintaining Clean Work Areas
- Product Placement
- Customer Service Process Improvement
- Visual Merchandising
- Replenishment Processes
- Product Merchandising And Distribution
- Shrinkage Prevention
- Customer Relationship Management
- Customer Transactions
- Credit Card Applications
- Stock Replenishment
- Signage And Graphics
- Recruitment And Training
- Departmental Procedures
- Organize Inventory
- POS
Timeline
Key Carrier
Marshall’s
09.2024 - Current
MERCHANDISE SERVICE COORDINATOR
Ulta Beauty
04.2021 - 02.2023
TEAM MEMBER
Target Corporation
07.2020 - 02.2021
TEAM LEAD
Office Pride
01.2019 - 01.2020
ASSOCIATE IN SCIENCE (A.S.) - BUSINESS ADMINISTRATION
University of Guam