Mollie jackson
Manchester,KY
Summary
Accomplished retail professional with a proven track record at Walmart, enhancing store operations and customer satisfaction. Excelled in staff training, boosting team efficiency, and fostering customer loyalty through exceptional service. Skilled in cash handling accuracy and problem-solving, ensuring smooth store functionality and a positive shopping environment.
Positive, reliable, and organized professional with strong attention to detail and commitment to maintaining secure and efficient work environment. Familiar with retail operations and customer service principles, as well as proficient in inventory management and team coordination. Capable of ensuring smooth operations and positive customer experience.
Overview
3
3
years of professional experience
Work History
Key Carrier
Dollar General Store
01.2023 - 01.2024
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Streamlined opening and closing procedures as integral member of store staff.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
Overnight Stocker
Walmart
10.2020 - 05.2022
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Supported store operations by efficiently unloading delivery trucks and properly sorting merchandise according to department needs.
- Maintained neat, organized stockroom free of hazards.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Removed all boxes and related trash from sales floor and processed through compactors.
Cashier
Walamart
10.2020 - 05.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Addressed customer needs and made product recommendations to increase sales.
Education
High School Diploma -
Clay County High School
Manchester, KY05-2020
Skills
- Store operations
- Store maintenance
- Customer service
- Workplace safety
- Customer service management
- Cash handling
- Cash handling accuracy
- Team training and development
- Daily reporting
- Staff training and development
- Team building
- Staff oversight
- Staff training
- Bank deposits
- Alarm systems
- Opening and closing coordination
- Front end operations
- Store operations oversight
- Drawer counting
- Store recovery processes
- Teamwork and collaboration
- Multitasking and prioritizing
- Problem-solving
- Time management
- Customer engagement
- Active listening
- Handling complaints
Timeline
Key Carrier
Dollar General Store
01.2023 - 01.2024
Overnight Stocker
Walmart
10.2020 - 05.2022
Cashier
Walamart
10.2020 - 05.2022
High School Diploma -
Clay County High School
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