Christine Clay
Ooltewah,TN
Summary
With a proven track record at U.S. Xpress, I excel in debt recovery and customer service, achieving low past-due account percentages through strong negotiation skills and patience. My expertise in Excel and commitment to teamwork have driven departmental success, enhancing customer satisfaction and operational efficiency.
Professional with strong expertise in collections, demonstrating high level of responsibility and adaptability. Skilled in resolving account discrepancies, negotiating settlements, and managing customer relationships. Consistently collaborates with teams to achieve targets and seamlessly adapts to changing requirements. Known for excellent communication and problem-solving ability.
Overview
17
17
years of professional experience
Work History
Detention Collection Specialist
U.S. Xpress
04.2008 - 11.2024
- Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
- Maintained low % of past due accounts and met demands of busy and productive group.
Education
GED -
Central High
Harrison, TNSkills
- Data entry proficiency
- Debt recovery expertise
- Strong negotiation skills
- Patience and persistence
- Proficiency in Excel
- Microsoft office
- Managing delinquent accounts
- Pleasant telephone demeanor
- Attention to detail
- Documentation and recordkeeping
- Customer research
- Teamwork and collaboration
- Multitasking Abilities
Timeline
Detention Collection Specialist
U.S. Xpress
04.2008 - 11.2024
GED -
Central High
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