Kuniaki Nagai
Summary
Dedicated professional with a strong background in technical and managerial skills, international cooperation, customer service, and educational expertise. Committed to delivering exceptional and inspiring experiences for visitors and customers. Skilled in maximizing transactional efficiency, productivity, and accountability for Southern Nevada Conservancy. Passionate about performing challenging and rewarding work to drive success in a dynamic environment.
Overview
40
40
years of professional experience
Work History
Admission Fee Collection Specialist
Southern Nevada Conservancy
01.2012 - Current
- Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the conservation area..
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Explained fee structures and Timed Entry Reservation System with customers, prioritizing fee resolution and maintaining professionalism throughout interactions.
- Processed high volume of visitors and met demands of efficient and accurate transaction,.ensuring compliance with company policies and federal regulations.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
Human Resources Management Consultant
United Nations High Commissioner for Refugees
01.2009 - 01.2010
Chief Organization Development, Chief Compensation and Job Evaluation, Sr. Human Resource Manager, Chief Job Classification and Compensation
United Nations New York Headquarters/United Nations Childrens Fund
01.1985 - 01.2004
Education
Ph.D. candidacy -
University of Michigan
Ann Arbor, MI01.1985
Ph. D. Social Science - undefined
Hitotsubashi University
01.1973
Master's Degree Social Science - undefined
Hitotsubashi University
01.1971
Skills
- Data entry proficiency
- Goal oriented
- Empathy and tactfulness
- Patience and persistence
- Proficiency in Word, Excel, Power Point [Microsoft Office]
- Advanced statistical data analyses
- Work planning and prioritization
- Active listening & effective communication
- Team collaboration
- Adaptability and flexibility
Languages
Japanese
Native or Bilingual
Timeline
Admission Fee Collection Specialist
Southern Nevada Conservancy
01.2012 - Current
Human Resources Management Consultant
United Nations High Commissioner for Refugees
01.2009 - 01.2010
Chief Organization Development, Chief Compensation and Job Evaluation, Sr. Human Resource Manager, Chief Job Classification and Compensation
United Nations New York Headquarters/United Nations Childrens Fund
01.1985 - 01.2004
Ph. D. Social Science - undefined
Hitotsubashi University
Master's Degree Social Science - undefined
Hitotsubashi University
Ph.D. candidacy -
University of Michigan
Similar Profiles
Kathleen FingerKathleen Finger
Retail Sales Associate at Southern Nevada ConservancyRetail Sales Associate at Southern Nevada Conservancy
Macy CaneteMacy Canete
Office Manager at Southern Oregon Land ConservancyOffice Manager at Southern Oregon Land Conservancy
Alexandra FieldsAlexandra Fields
Front Desk Customer Service Representative at University of Nevada, Las Vegas & College of Southern NevadaFront Desk Customer Service Representative at University of Nevada, Las Vegas & College of Southern Nevada
Robin PageRobin Page
Fee Collection Arcadia Lake at City of EdmondFee Collection Arcadia Lake at City of Edmond
Tracie GemignaniTracie Gemignani
Home Loan Specialist Fee Collaboration at Penny MacHome Loan Specialist Fee Collaboration at Penny Mac