Christine Clay
Canton,MS
Summary
Dynamic Restaurant Manager with expertise in team management, customer engagement, and inventory control. Proven ability to foster a positive work environment and implement operational strategies that enhance service quality and reduce costs.
Experienced with overseeing all aspects of restaurant operations, ensuring smooth day-to-day functioning. Uses leadership skills to improve staff performance and drive customer satisfaction. Track record of maintaining high standards in food safety, inventory management, and service excellence.
Overview
21
21
years of professional experience
Work History
Restaurant Manager
Penns To Go
05.2014 - 04.2021
- Oversaw daily operations to ensure efficient service and customer satisfaction.
- Managed inventory levels, reducing waste through effective stock control measures.
- Trained and mentored staff on best practices in food safety and customer engagement.
- Developed employee schedules to optimize labor costs while maintaining service standards.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Developed staff schedules, balancing labor costs with customer demand effectively.
Deli/Bakery Associate
Walmart
10.2005 - 10.2014
- Produced high-quality baked goods while adhering to safety and sanitation standards.
- Trained new associates on baking techniques and equipment operation.
- Maintained inventory levels of ingredients and supplies for efficient production.
- Collaborated with team members to improve workflow and reduce waste.
- Monitored product freshness, ensuring compliance with quality standards.
- Implemented process improvements that enhanced operational efficiency in baking department.
- Provided exceptional customer service, addressing inquiries and resolving concerns promptly.
- Provided support to other departments within the store as needed, fostering a collaborative work environment.
- Delivered outstanding customer experiences by addressing concerns promptly and professionally, resulting in repeat business from satisfied patrons.
Production Worker
Multicraft Industries
07.2000 - 08.2001
- Assembled wire harnesses according to specifications and quality standards.
- Utilized hand tools and power equipment for precise assembly tasks.
- Conducted quality inspections to ensure compliance with safety regulations.
- Collaborated with team members to optimize assembly processes and workflows.
- Maintained clean and organized work area to enhance operational efficiency.
- Documented production activities and reported discrepancies to supervisors.
Education
High School Diploma -
Canton High School
Canton, MS05-1996
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Shift management
- Adaptable
- Supervisory skills
- Performance improvement
- Conflict resolution techniques
- Regulatory compliance
Timeline
Restaurant Manager
Penns To Go
05.2014 - 04.2021
Deli/Bakery Associate
Walmart
10.2005 - 10.2014
Production Worker
Multicraft Industries
07.2000 - 08.2001
High School Diploma -
Canton High School