Christine Cordell
Terre Haute,IN
Summary
Accomplished Store Operations Manager recognized for strong leadership and commitment to training and development. Proven ability to improve operational efficiency and resolve customer concerns, contributing to a positive store environment and sustained business success.
Overview
13
13
years of professional experience
Work History
Store Operations Manager
Ashley Furniture Homestore
Terre Haute, IN
10.2013 - Current
- Oversaw daily store operations, ensuring optimal staffing and resource allocation.
- Addressed customer concerns promptly, fostering a culture of exceptional service that generated repeat business.
- Maintained strict compliance with company policies and procedures
- Managed cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and maintain excellent customer service.
- Audited Orders for accuracy for all of the stores in the company
- Traveled to other states to train and assist their employees learn our operating system
- Was part of a hand picked team to save business , from highly escalated customer, for all the stores in the company
Education
Accounting And Human Resources
Ivy Tech Community College of Indiana
Terre Haute, INSkills
- Customer service
- Problem-solving
- Multitasking and organization
- Friendly and positive
- Team leadership
- Customer service management
- Training and mentoring
Timeline
Store Operations Manager
Ashley Furniture Homestore
10.2013 - Current
Accounting And Human Resources
Ivy Tech Community College of Indiana