Summary
Overview
Work History
Education
Skills
Timeline
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Christine Czerniak

Wayland,MI

Summary

Dynamic leader with proven expertise in operations management and organizational development, honed at companies like Meijer. Excelled in enhancing employee retention and customer satisfaction through effective training and development. Skilled in verbal and written communication, adept at fostering team productivity and morale. Demonstrated success in implementing efficiency improvements and optimizing inventory management.

Overview

38
38
years of professional experience

Work History

GM Team Leader

Meijer
10.2023 - 10.2024
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Enhanced employee retention, providing ongoing training and development opportunities.
  • Fostered a positive work environment to improve team morale and productivity levels.

Associate Customer Experience Manager

SpartanNash
05.2023 - 10.2023
  • Hired new associates for retail stores. Trained new personnel regarding company operations, policies and services.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Organized and detail-oriented with a strong work ethic.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.

Manager

Party City
10.2022 - 04.2023
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.
  • Defined clear targets and objectives and communicated to other team members.

GM Team Leader

Meijer
06.2003 - 10.2022
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Enhanced employee retention, providing ongoing training and development opportunities.
  • Optimized inventory management, implementing accurate forecasting methods to minimize stock discrepancies and prevent excess waste.
  • Led organizational restructuring efforts aimed at improving overall efficiency and costeffectiveness.

Customer Service Manager

D&W Foods
01.1987 - 04.2003
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

Bachelor of Arts - Business And Communication

Aquinas College
Grand Rapids, MI

Skills

  • Operations management
  • Organizational development
  • Staff training and development
  • Verbal and written communication
  • Human resources management

Timeline

GM Team Leader

Meijer
10.2023 - 10.2024

Associate Customer Experience Manager

SpartanNash
05.2023 - 10.2023

Manager

Party City
10.2022 - 04.2023

GM Team Leader

Meijer
06.2003 - 10.2022

Customer Service Manager

D&W Foods
01.1987 - 04.2003

Bachelor of Arts - Business And Communication

Aquinas College

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Christine Czerniak