Christine Dinkins
Schoolcraft,MI
Summary
Dedicated professional skilled in practice management and critical thinking. Successfully implemented process improvements, resulting in enhanced team productivity and effective patient flow management.
Overview
14
14
years of professional experience
Work History
Orthopedic Sports Medicine Practice Manager
Bronson Methodist Hospital
Kalamazoo, MI
01.2011 - 01.2025
- Oversaw daily operations to ensure efficient patient flow and resource allocation.
- Implemented process improvements that enhanced team productivity and service delivery.
- Developed and maintained operational policies in compliance with healthcare regulations.
- Trained and mentored staff, fostering a collaborative work environment focused on patient care excellence.
- Managed budgetary responsibilities, optimizing costs while maintaining high-quality service standards.
- Collaborated with cross-functional teams to design strategic initiatives improving clinic performance.
- Analyzed performance metrics to identify trends, driving data-informed decision-making processes.
- Facilitated communication between departments to streamline operations and enhance patient satisfaction.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Developed close working relationships with front office and back office staff.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Coordinated with healthcare providers to ensure that patient care plans were effectively implemented.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Successfully negotiated client contract renewals to create increased revenue.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Spearheaded and implemented new projects to expand scope of engagement.
- Communicated with patients, ensuring that medical information was kept private.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Education
High School Diploma -
Vicksburg Community High School
Vicksburg, MISkills
- Customer, patient and employee satisfaction
- Staff management
- Employee performance
- Policy and procedure development
- New hire training
- Staff development
- Budget oversight
- Staff supervision
- Critical thinking
- Problem identification
- Employee and physician work schedules
- Facility oversight
- Employee performance evaluations
- Emergency readiness
- Process implementation
- Patient safety
- Project oversight
- Data analysis
Timeline
Orthopedic Sports Medicine Practice Manager
Bronson Methodist Hospital
01.2011 - 01.2025
High School Diploma -
Vicksburg Community High School