Christine Dixon
Phoenix,AZ
Summary
Dedicated dining room manager with a focus on creating exceptional resident experiences. Proven ability to lead teams in delivering high-quality service while effectively coordinating dining operations and events. A commitment to maintaining a welcoming atmosphere and resolving concerns promptly enhances both resident satisfaction and team morale.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Dining Room Manager
Manor Village Dessert Ridge
Phoenix, Arizona
10.2025 - 07.2026
- Managed dining room operations, fostering a welcoming atmosphere for residents.
- Supervised staff to uphold exceptional service and hospitality standards.
- Coordinated dining schedules and menus to align with resident preferences and enhance satisfaction.
- Trained new team members on service protocols and customer interactions, ensuring consistent quality of service.
- Collaborated with kitchen staff to ensure timely delivery of meals.
- Implemented cleanliness standards to meet health and safety regulations.
- Resolved resident concerns promptly to enhance dining experiences and foster positive relationships.
- Organized special events to boost community engagement among residents.
Assistant Manager
Graeter's Ice Cream
Pittsburgh, Pennsylvania
06.2025 - 10.2025
- Supervised daily operations including scheduling shifts, assigning duties.
- Supervised daily operations to ensure smooth service and product quality.
- Resolved customer concerns promptly to maintain high satisfaction levels.
- Trained staff on customer service best practices and company procedures.
- Maintained up-to-date knowledge of company products and services.
- Monitored compliance with health and safety standards in food handling.
- Ensured compliance with safety regulations and company policies.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Dining Room Supervisor
South Hills Square a Resort Lifestyle Community
Pittsburgh, PA
05.2024 - 04.2025
- Selected, trained and mentored staff; oversaw all aspects of the resident's dining experience in the dining room and via room service as well the snack and lounge areas; keeping areas exceptionally clean and organized for the residents and their guests.
- Worked closely with Lifestyle Director to provide creative and fun culinary activities and Friday Social Hour experiences.
- Maintained inventory and controlled scheduling to remain on budget.
Manager
Window Accents
Loveland, Ohio
01.2022 - 05.2024
- Coordinated schedule and organized orders, repairs, and remakes to effectively address client needs through in-person and digital communication.
- Loveland, Ohio
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Coordinated schedules for production and service deliveries to meet client needs.
- Upheld customer service standards by resolving problems, ensuring consistent quality of service.
- Addressed customer inquiries and issues regarding products and services to enhance client satisfaction.
Volunteer, Activity Coordinator, Dining Room Supervisor
Chesterwood Village
West Chester, Ohio
04.2016 - 01.2022
- Lead a team of teens to develop games, activities and events for Memory Care residents; planned and executed activities for Independent Living; oversaw all aspects of the dining experience.
- Dedicated service and entertainment to Independent and Assisted Living Seniors during height of Covid.
- Enhanced resident well-being by raising spirits and spreading kindness during challenging times.
- Created and implemented events, special interactions, and fun activities in a way that provided a sense of family to residents.
- Made holidays special, always celebrated birthdays, anniversaries, and milestones for residents.
- "I'm so fortunate to know and work with Christine. She is a top hire, and she always does the most for coworkers and residents, never ceasing to amaze and shine light when you need it most." - Haley Isley, Human Resources Center Leader
- Organized engaging daily activities, fostering social interaction and connection among residents.
- Identified and addressed service level issues, improving overall dining experiences for residents.
- Supervised dining room operations and staff activities daily.
- Trained new employees on service standards and procedures.
- Coordinated dining room setup for special events and gatherings.
- Ensured compliance with health and safety regulations consistently.
- Assisted residents with menu selections and dietary needs.
- Reported staff performance, inventory, overall dining room needs and special events information to Food and Beverage Director.
- Collaborated with kitchen staff to ensure timely delivery of food orders.
- Maintained presence on dining room floor and assisted team to support efficiency of service.
- Adhered to and enforced health and safety standards regarding food preparation, serving, and storage.
Manager
Edge Teen Center
West Chester, Ohio
08.2016 - 05.2020
- Organized, scheduled, and guided community service opportunities for teens, managed Cafe operations while training and mentoring students.
- Raised community involvement for local teens, sparking interest in volunteering with children, seniors, Alzheimer's patients, special needs children, animal shelters, bicycle recycling and an organic community garden.
- Coached teens to be reliable employees in a professional atmosphere.
- West Chester, Ohio
Office Assistant
Vision One IT Consulting Inc.
West Chester, OH
03.2014 - 07.2019
- Managed customer accounts via ConnectWise and QuickBooks, developed presentations for business networking, trained customers on digital signage equipment, tracked time sheets and organized company parties.
- Established new policies for POs and payment.
- West Chester, OH
- Assisted in maintaining accurate records and filing systems for documentation.
- Handled incoming calls and inquiries, providing excellent customer service.
- Organized office events and activities to promote team engagement.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
Education
BFA - Commercial Design
University of Dayton
Dayton, OhioSkills
- Food safety oversight
- Event planning and management
- Customer service excellence
- Training mentorship
- Staff leadership
- Team management and building
- Staff scheduling
- Organizational skills
- Time management
- Public coordination
- Microsoft Office proficiency
- Complaint management
Volunteer Experience
- Boy Scouts of America (BSA), Cincinnati, Cincinnati, OH, Supported youth and teen activities, mentored future leaders (Merit Badge Councilor), coordinated volunteer projects (Good Turn for America) and trained both youth and adult leaders (NYLT and Woodbadge)., Cub Pack Assistant Den Leader., Troop Assistant Scoutmaster., Crew Assistant Advisor., OA Chapter Advisor & Vigil Honor Member., Cub Pack Den Leader.
- Izaak Walton League Member and Event Coordinator
- Linkinnati Member
Certification
- AZ Finger Print Card
- ServSafe Manager
- AZ Title 4 Managment
- Memory Care Training
Timeline
Dining Room Manager
Manor Village Dessert Ridge
10.2025 - 07.2026
Assistant Manager
Graeter's Ice Cream
06.2025 - 10.2025
Dining Room Supervisor
South Hills Square a Resort Lifestyle Community
05.2024 - 04.2025
Manager
Window Accents
01.2022 - 05.2024
Manager
Edge Teen Center
08.2016 - 05.2020
Volunteer, Activity Coordinator, Dining Room Supervisor
Chesterwood Village
04.2016 - 01.2022
Office Assistant
Vision One IT Consulting Inc.
03.2014 - 07.2019
BFA - Commercial Design
University of Dayton