Christine Earle
Glen Rock,PA
Summary
Experienced with leading front-end teams to ensure smooth daily operations and exceptional customer service. Utilizes strategic planning and effective communication to enhance team productivity and store efficiency. Track record of implementing process improvements that drive customer satisfaction and operational success.
Front-end management professional with expertise in overseeing customer service, inventory management, and daily operations. Known for fostering team collaboration and driving results, adaptable to changing needs, and reliable in high-pressure environments. Skilled in staff training, conflict resolution, and ensuring exceptional customer experiences. Recognized for strong communication, leadership, and organizational abilities.
Overview
33
33
years of professional experience
Work History
Notary public and for agent
Myself
01.2024 - Current
- Checked documents for accuracy and correct signing before notarizing.
- Maintained accurate records of all documents notarized to support accurate recordkeeping and reporting requirements.
- Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.
- Checked documents and identifying credentials for all parties.
Front End Manager
Weis
10.2021 - 11.2024
- Cultivated strong team culture by mentoring and coaching staff in customer service best practices.
- Analyzed sales data for strategic adjustments in product placement and merchandising.
- Resolved customer issues with personalized solutions to enhance loyalty and drive positive reviews.
- Managed scheduling and staffing for improved service delivery and maximized resource utilization.
Customer Service Manager
Kohls
08.2020 - 05.2021
- I was in charge of all customer service calls and emails
- I was in charge of all the cashier making sure they were giving good customer service and asking all kohls non credit cards holder if they was interested in signing up for a kohls credit card
- Making sure hourly that we was making conversion numbers
- Which is how many non kohls card customers we turned into kohls credit cardmembers
- I was also in charge of making sure all registers were ready for the day and there areas was fully stuffed with all the supplies they needed
Lead Bookkeeper/Front End Manager, Albertson
Safeway
06.1992 - 06.2020
- Sales and labor cards made every morning
- Which consists of taking numbers from sales reports and typing them in the computer on Microsoft excel spreadsheet, which would calculate the numbers
- Then would do payroll which consists of going over payroll reports and making sure all employees clocked in and out correctly
- Then would type the numbers in Microsoft Excel which would calculate the numbers and let us know if we was over our below payroll budget
- Then would print out a sale's and labor card for all managers
- Then Would balance all register's is cash balancing system to make sure all cash checks food stamps and credit cards balanced to the numbers in CBS
- Then would get the despoit ready for the bank to pick up
- Then Would balance the safe
- While doing all this I was also in charge of the front end
- Making sure all registers was ready for the day
- Answering all managers calls and customer service calls and checking emails regularly
- Every Monday Would have to commit payroll which consists of making sure all employees clocked in and out correctly for the whole week
- Paying employees requested personal days and vacations
- I was also responsible for hiring new employees which consists of interviewing and getting all new hire paperwork ready and signed
- I was also responsible for having all front end employees scheduled by Friday
- Which consists of all courtesy clerks and cashier and customer service booth
Education
GED - undefined
Valley high school
Las Vegas, NV11.1991
Skills
- Microsoft excel Microsoft excel spreadsheet Microsoft word CBS cash balancing system Customer service Payroll Scheduling Numerous employees
- Bookkeeping
- Interviewing
- Accounts Receivable
- Accounting
- Management
- QuickBooks
- Microsoft Outlook
- Accounts Payable
- Bank Reconciliation
- Office Management
- Supervising experience
- Customer service
Timeline
Notary public and for agent
Myself
01.2024 - Current
Front End Manager
Weis
10.2021 - 11.2024
Customer Service Manager
Kohls
08.2020 - 05.2021
Lead Bookkeeper/Front End Manager, Albertson
Safeway
06.1992 - 06.2020
GED - undefined
Valley high school
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