Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christine Espinosa

Las Vegas,NM

Summary

Obtain a position as a team-player in a people-oriented organization where I can maximize my experience to achieve the corporate goals.

Overview

7
7
years of professional experience

Work History

FOH Server and Shift Lead

Xclusive
Albuquerque, NM
06.2022 - 04.2024
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Overnight Server

Dennys Restaurant
Benson, AZ
04.2019 - 05.2022
  • Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints
  • Establish and implement policies, goals, objectives, and procedures for the department
  • Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.

Shift Lead

Circle K
Phoenix, AZ
04.2017 - 03.2022
  • Process merchandise returns and exchanges
  • Monitor checkout stations to ensure they have adequate cash available and are staffed appropriately
  • Maintain clean and orderly checkout areas, and complete other general cleaning duties, such as mopping floors and emptying trash cans.
  • Improved team efficiency by implementing new scheduling and task management strategies.
  • Streamlined inventory management processes to reduce waste and increase profitability.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.

Education

Skills

  • Table Setting
  • Order Management
  • Supply Restocking
  • Safe Food Handling
  • Food Running
  • Guest Engagement
  • Table Bussing
  • Beverage Preparation
  • Food Delivery
  • Exceptional customer service

Timeline

FOH Server and Shift Lead

Xclusive
06.2022 - 04.2024

Overnight Server

Dennys Restaurant
04.2019 - 05.2022

Shift Lead

Circle K
04.2017 - 03.2022

Christine Espinosa