Christine Espinosa
Las Vegas,NM
Summary
Obtain a position as a team-player in a people-oriented organization where I can maximize my experience to achieve the corporate goals.
Overview
7
7
years of professional experience
Work History
FOH Server and Shift Lead
Xclusive
Albuquerque, NM
06.2022 - 04.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Overnight Server
Dennys Restaurant
Benson, AZ
04.2019 - 05.2022
- Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints
- Establish and implement policies, goals, objectives, and procedures for the department
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Shift Lead
Circle K
Phoenix, AZ
04.2017 - 03.2022
- Process merchandise returns and exchanges
- Monitor checkout stations to ensure they have adequate cash available and are staffed appropriately
- Maintain clean and orderly checkout areas, and complete other general cleaning duties, such as mopping floors and emptying trash cans.
- Improved team efficiency by implementing new scheduling and task management strategies.
- Streamlined inventory management processes to reduce waste and increase profitability.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Education
Skills
- Table Setting
- Order Management
- Supply Restocking
- Safe Food Handling
- Food Running
- Guest Engagement
- Table Bussing
- Beverage Preparation
- Food Delivery
- Exceptional customer service
Timeline
FOH Server and Shift Lead
Xclusive
06.2022 - 04.2024
Overnight Server
Dennys Restaurant
04.2019 - 05.2022
Shift Lead
Circle K
04.2017 - 03.2022