Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christine Fetzner

Meadville ,PA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

19
19
years of professional experience

Work History

Store Manager

Shoe Sensation
10.2016 - Current
  • Properly maintained and handled confidential and sensitive information
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Store Manager

Spirit Halloween
08.2015 - 11.2015
  • Assigned employees to specific duties to best meet the stores needs
  • Trained new employees on proper protocols and customer service standards
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
  • Supervised guests at front counter, answering questions regarding products.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Co-Manager

Wal-Mart Supercenter
05.2004 - 06.2015
  • Improved inefficiencies resulting in increased customer satisfaction and associate engagement
  • Implemented store compliance and safety procedures
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements for over 100 plus employee's
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.

Education

High School Diploma -

Meadville Area Senior High
Meadville, PA
06.1988

Skills

  • Customer Engagement
  • Communication Skills ( Verbal and Written)
  • Leadership and Teamwork
  • Computer Proficiency
  • Workflow Schedules
  • Security Standards
  • Adapts well with change
  • Database Management
  • Risk Management
  • Works independently
  • Manager Coaching and Training
  • Conflict Resolution

Timeline

Store Manager

Shoe Sensation
10.2016 - Current

Store Manager

Spirit Halloween
08.2015 - 11.2015

Co-Manager

Wal-Mart Supercenter
05.2004 - 06.2015

High School Diploma -

Meadville Area Senior High

Similar Profiles

CREATE PROFILE
Christine Fetzner