Christine Ford
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
2027
2027
years of professional experience
22
22
years of post-secondary education
Work History
Assistant Manager
Check N Go
Kalamazoo
10.2024 - 05.2026
- Assisted in managing daily store operations and staff scheduling.
- Provided exceptional customer service to enhance client satisfaction.
- Handled cash transactions and balanced cash drawer at end of shift.
- Collaborated with team to resolve customer complaints efficiently.
- Ensured compliance with company standards and local regulations consistently.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
Pfizer
Secretarial
Portage
10.2023 - 10.2024
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Director of Human Resources
Vicksburg Family Home Care
Vick
- Developed comprehensive HR policies for Vicksburg Family Home Care.
- Managed recruitment processes to attract qualified candidates for various positions.
- Facilitated employee training programs to enhance skills and compliance.
- Coordinated benefits administration and employee relations initiatives.
- Ensured compliance with labor laws and regulations for healthcare staffing.
- Organized onboarding processes for new hires, including orientation sessions and paperwork completion.
- Maintained confidential records related to personnel files and other sensitive documents.
- Collaborated with department heads to develop strategies that would increase employee engagement levels.
Education
CNA - General Studies
Certified Nirses Aide
05.2008 - 05.2026
Cosmetology License - Cosmetology
Wrights Beauty Academy
10.2001 - 06.2003
Associate of Arts - Business
Davenport College
Kalamazoo, MI 01.1998 - 05.2000
Loy Norix
Kalamazoo, MISkills
- Customer service
- Cash handling
- Team collaboration
- Operational compliance
- Effective communication
- Time management
- Conflict resolution
- Team motivation techniques
- Strategic thinking
Timeline
Assistant Manager
Check N Go
10.2024 - 05.2026
Pfizer
Secretarial
10.2023 - 10.2024
CNA - General Studies
Certified Nirses Aide
05.2008 - 05.2026
Cosmetology License - Cosmetology
Wrights Beauty Academy
10.2001 - 06.2003
Associate of Arts - Business
Davenport College
01.1998 - 05.2000
Director of Human Resources
Vicksburg Family Home Care
Loy Norix