Christine Forsstrom
New Hope,PA
Summary
Detail-oriented Assistant Manager offers more than an extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
2
2
years of post-secondary education
14
14
years of professional experience
Work History
Assistant Manager/Innkeeper
The Wedgwood Inn
New Hope, PA
04.2012 - Current
- Assisted in managing daily operations at a historic hospitality establishment.
- Coordinated staff schedules to ensure optimal service coverage during peak hours.
- Trained new team members on customer service protocols and operational procedures.
- Resolved guest complaints promptly, creating a welcoming atmosphere that encouraged repeat visits.
- Implemented guest feedback systems to improve visitor experience based on their preferences.
- Schedule reservations over the phone.Assessed guests’ interests and needs and assisted in creating their individual experiences.
- Managed all kitchen operations, prepared breakfast meals, and maintained inventory of produce and food items.
- Oversaw inventory management, ensuring adequate supplies for seamless operations.
- Maintained professional cleanliness and operational efficiency in all work areas.
Education
Associate of Arts - Social Sciences
The College of Staten Island
Staten Island, NY 09.1992 - 05.1994
Timeline
Assistant Manager/Innkeeper
The Wedgwood Inn
04.2012 - Current
Associate of Arts - Social Sciences
The College of Staten Island
09.1992 - 05.1994