CHRISTINE GOEDE
Sparta,WI
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
36
36
years of professional experience
Work History
IS Product Manager
Wisconsin Department Of Administration
02.2022 - Current
- Product owner, performing project management and administrative activities for business applications
- Lead project teams and business analysis activities to develop and support state-of-the-art, dynamic Cloud and on-premise web-based applications, content management, and data integration solutions
- Work with business customer management to identify and keep up with changing needs, including the appropriate and effective use of IT to improve service delivery, and how technology plans can be shaped to address new demands.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
- Prioritized roadmap in order to achieve product goals and metrics.
- Coordinated design meetings and decisions with internal departments and teams.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Guided organizational technology strategy and roadmaps.
- Oversaw IT department operations and training.
- Demonstrated familiarity with latest hardware, software and networking technology.
- Updated customers and senior leaders on progress and roadblocks.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Coordinated technical training and personal development classes for staff members.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
IS Data Services Analyst
Wisconsin Department Of Transportation
08.2021 - 02.2022
- Led the development of project management business requirements
- Develop and implement strategies for managing databases and reports
- Analyzed business processes and data needs and translated rules for IT systems and product enhancements, automation optimizations, and to establish best practices
- Managed the infrastructure programs data systems.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Participated in requirements meetings to understand business needs.
- Documented effective and replicable methods for extracting data and organizing data sources.
- Worked with business intelligence software and various reports to glean insights into trends and prospects.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
IT Instructor ‐ Computer Support Specialist
Western Technical College
08.2020 - 08.2021
- Developed, delivered, and assessed course curricula in adult education to achieve course outcomes
- Educated students in skills required to become a Computer Support and Cybersecurity Specialists
- Mentor students in their career progression by providing feedback and tailored guidance.
- Delivered engaging curriculum through diverse methods of classroom instruction, computer lab activities and online learning systems.
- Attended faculty meetings and professional development opportunities to stay abreast of current teaching strategies and content knowledge related to technology.
- Delivered clear, effective feedback to improve quality and efficiency of student-written computer programs.
- Attended professional development technology courses to increase knowledge base and learn new information.
- Passionate about learning and committed to continual improvement.
IS Technical Services Support
Wisconsin Department Of Transportation
03.2016 - 08.2020
- Forecasted IT hardware and software budget plans for management review and approval
- Maintained inventory of infrastructure, including security system
- Investigated and tested new technologies for classroom and field use
- Provided senior management information on plans and proposals for improvements, including timelines to implement and projected costs
- Developed proposal, and managed project, to update wireless network in entire campus to provide increase performance in office, classrooms, and customer housing
- Created, maintained, and instructed staff on SharePoint sites for training programs
- Created training documentation used by all levels of staff.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Monitored system performance to identify potential issues.
- Installed, configured and maintained computer systems and network connections.
- Configured and tested new software and hardware.
- Offered assistance in implementing and developing training programs.
- Designed and implemented dynamic content and web-server applications using best practices.
- Leveraged built-in and hand-crafted development techniques using native SharePoint technologies or designed and developed user-friendly end product for custom solutions.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Managed development of e-learning training materials and activities to enhance learning experiences.
- Performed gap analysis to identify areas of improvement.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
IS Business Automation Services
Wisconsin Department Of Transportation
10.2015 - 03.2016
- Crash Database Application manager, assistant Project Manager for the implementation of the DT4000 Crash Form application
- Coordinated project activities, such as team meetings and management updates, for several related applications totaling $2.3Million
- Created training material
- Planned, organized, and delivered training to 1300 law enforcement agencies throughout Wisconsin
- Updated project management documentation, including project plan, communication plan, scope of work document, work breakdown structure, and issues log.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Developed process improvements to enhance overall delivery of service.
IS Technical Services Support
University Of Wisconsin – La Crosse
09.2013 - 10.2015
- Project Leader for over 16 new campus-wide web-based and client-server applications using Waterfall, Agile, Scrumban, and Lean methodologies as determined by the project requirements
- Led business area teams in the implementation projects while maintaining project documentation, plans and budgets on time and within costs
- Application Support Specialist providing advanced computer hardware, application, and cybersecurity support for Student Affairs supporting over 40 applications enabling 12,000 students and 3,000 staff members to complete daily activities.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Installed, configured and maintained computer systems and network connections.
- Configured and tested new software and hardware.
- Helped streamline repair processes and update procedures for support action consistency.
- Adjusted project plans to account for dynamic targets, staffing changes, and operational specifications.
- Produced quality standards, checklists, report templates, and processes.
- Met with manager weekly to provide detailed project report and milestone updates.
- Provided ongoing cost and estimate analysis reporting and managed cost allocation.
IS Technical Services Support
Wisconsin Department Of Transportation
11.1997 - 09.2013
- Championed Division project development teams with complete project management documentation
- Developed IT hardware and software budget plans for division management used for inventory management
- LAN administrator, Security officer, Bomgar remote control administrator
- Coordinated region technicians in the development of documentation for annual testing, performing upgrades, and user training for 140 regional Automated Construction Management users annually.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Researched and identified solutions to technical problems.
- Diagnosed and troubleshot hardware, software and network issues.
Technical Support Supervisor
Best Power Technology, Inc
01.1988 - 01.1997
- Hired, supervised and managed daily workload of 12 Help Desk technicians, working 4 different shifts covering 24/7 support including on-call hours
- Created standardized training program for newly hired technicians for the Service Department
- Led a Department team that developed and instituted a company-wide Oracle computer system and to develop standards and documents that allowed company to become ISO9001 compliant.
- Used ticketing systems to manage and process support actions and requests.
- Translated complex technical issues into digestible language for non-technical users.
Education
B.B.A. Management Information Technology -
Viterbo University
La Crosse, WISkills
- Customer support
- Growth mindset
- Eager to learn
- Balance work priorities
- Servant Leader
- Develop teamwork
- Product Vision and Strategy
- Competitive Analysis
- Product Lifecycle Management
- App Development
- Troubleshooting and QA
- Prioritization and Execution
- Agile Software Development
- Interpersonal Communication
- Stakeholder Alignment
- Requirements Building
- Project Planning
- Strategic Planning
- Cross Functional Leadership
- Project Management
- Goal Setting
- Critical Thinking
- Progress Monitoring
- Customer Training
- Attention to Detail
- Roadmap Development
- Staff Management
- Business Planning
- Technical Support
- Data Analytics
Military
1986 - 1995, Wisconsin Army National Guard
Locations: Mauston, Wi; Onalaska, Wi; Black River Falls, Wi
Rank: Sergeant E-5, Squad Section Leader
Affirmative Action-Equal Opportunity Non-Commissioned Officer
Security Clearance: Top Secret Security Clearance
Job Classifications: RADAR, Satellite, Microwave Communication, Computer repair technician
Heavy Equipment Transport Operator
Certified Instructor with Wisconsin Military Academy,
Completed over 120 hours of Primary and Basic Leadership courses
Additional Information
Over 150 hours of Project Management training.
Led Java and Node.js full stack development team.
Timeline
IS Product Manager
Wisconsin Department Of Administration
02.2022 - Current
IS Data Services Analyst
Wisconsin Department Of Transportation
08.2021 - 02.2022
IT Instructor ‐ Computer Support Specialist
Western Technical College
08.2020 - 08.2021
IS Technical Services Support
Wisconsin Department Of Transportation
03.2016 - 08.2020
IS Business Automation Services
Wisconsin Department Of Transportation
10.2015 - 03.2016
IS Technical Services Support
University Of Wisconsin – La Crosse
09.2013 - 10.2015
IS Technical Services Support
Wisconsin Department Of Transportation
11.1997 - 09.2013
Technical Support Supervisor
Best Power Technology, Inc
01.1988 - 01.1997
B.B.A. Management Information Technology -
Viterbo University
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