CHRISTINE GRANT
Virginia Beach
Summary
Results-oriented Medical Insurance Specialist with a proven track record of managing high caseloads in dynamic, fast-paced environments. Highly organized and adaptable, equipped with exceptional planning and problem-solving skills that drive efficiency and accuracy. Bringing [9] years of comprehensive experience in the field, ready to tackle challenges and contribute to organizational success. Committed to delivering outstanding service and ensuring optimal outcomes for clients and the organization.
Overview
9
9
years of professional experience
Work History
Claims Representative
Elevance Health Care
Norfolk, VA
10.2024 - Current
- Increased efficiency in claim submission process by staying up-to-date on changing regulations and industry best practices.
- Researched and resolved complex medical claims issues to support timely processing.
- Improved patient satisfaction by efficiently processing medical claims and addressing inquiries.
- Processed medical claims efficiently, ensuring compliance with industry regulations and standards.
- Processed 50 claims per day
Customer Service Representative
Anthem BC/ BS
Virginia Beach, VA
09.2017 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in the training of new team members on operational processes and customer service protocols.
- Sought ways to improve processes and services provided.
- Increased efficiency and team productivity by promoting operational best practices.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Took 65 calls a day
Anthem (Contractor-Customer Service Representative)
Aerotek
Virginia Beach, Virginia
02.2017 - Current
- Responds to customer inquiries via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims
- Researches and analyzes data to address operational challenges and customer service issues
- Provides external and internal customers with requested information
- Coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner
- Thoroughly documents inquiry outcomes for accurate tracking and analysis
- I met my goals for first call resolution at 100%
Education
GED -
Adult Learning Center
Virginia Beach, VA06-2012
Skills
- Microsoft office
- Medical software
- Medical terminology
- Attention to detail
- Multitasking Abilities
- Problem-solving
- Organizational skills
Timeline
Claims Representative
Elevance Health Care
10.2024 - Current
Customer Service Representative
Anthem BC/ BS
09.2017 - Current
Anthem (Contractor-Customer Service Representative)
Aerotek
02.2017 - Current
GED -
Adult Learning Center