Christine Graves
Butte,MT
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
29
29
years of professional experience
Work History
Delivery Driver
Pizza Hut
Butte, MT
L1 Technical Support Engineer
LTD Broadband
Clark's Grove , MN
05.2021 - Current
- Broke down and evaluated user problems, using scripts, personal expertise and probing questions.
- Patched software and installed new versions to eliminate security problems and protect data.
- Monitored systems in operation and input commands to troubleshoot areas.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Performed root cause analysis and general troubleshooting.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Delivery Expert
Pizza Hut
Butte, MT
08.2017 - 09.2018
- Analyzed metrics for service requests and incidents to identify problem trends and adjust training of staff.
- Completed and submitted logs and paperwork every day to maintain records.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Maintained accurate logs of deliveries and trips, proving details to manager at end of shifts.
- Reviewed data deliverables to verify quality and traceability to requirements and adherence to quality management plans and standards.
- Coordinated consistent on-time deliveries of damage-free goods.
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Informed customers of discounts, special offers and programs to enhance customer experience.
- Reported customer questions, issues and complaints to management.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Submitted receipts and money received from deliveries at end of each shift.
Personal Care Assistant
AWARE Inc.
Butte, MT
02.2016 - 03.2017
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Helped clients manage money, pay bills and shop for groceries or personal items.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Conferred with supervisor to discuss patient condition and medical care.
- Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
- Remained alert to problems or health issues of clients and competently responded.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Planned activities to encourage movement, stretching and strength building.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained frequent supervision of residents unable to call for assistance.
- Assisted patients with self-administered medications.
Liquor Store Clerk/Accounting Bookkeeper
Sunken Treasure
Butte, MT
06.2012 - 07.2016
- Received payments by cash, credit and personal check and remitted correct change.
- Educated customers on different promotions, spirits and wines to facilitate buying decisions.
- Denied alcoholic sales to intoxicated and underage customers.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Reconciled cash drawers of co-workers daily as well as my own.
Cashier
Taco Johns
Butte, MT
09.2015 - 01.2016
- Monitored self-checkout systems and provided assistance or intervention where required.
- Maintained cash drawer of $200 or more per shift.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Collected and authorized payments of guests.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Customer Service Cashier
Herberger's Department Store
Butte, MT
09.2006 - 12.2015
- Verified deactivation and removal of Electronic Article Surveillance Tags from products at point of sale.
- Counted money in drawers at beginning and end of each shift.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Completed file maintenance log for price discrepancies.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Learned duties for various positions and provided backup at key times.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
- Set up new sales displays each week.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Performed cash, card and check transactions to complete customer purchases.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Personal Care Aide
Butte Sheltered Workshop
Butte, MT
03.2004 - 11.2012
- Helped clients manage money, pay bills and shop for groceries or personal items.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Shopped for groceries regularly in order to keep house stocked with necessities.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Maintained clean, safe and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Developed rapport to create safe and trusting environment for care.
- Monitored and assisted residents through individual service plans.
- Planned, prepared and served meals and snacks according to prescribed diets.
Cashier
Burger King
Butte, MT
01.2002 - 02.2005
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Reviewed weekly sales ads and monitored price changes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Performed cash, card and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
Occupational Therapy Assistant
Brendan House
Kalispell, MT
06.1998 - 09.1998
- Conducted physical, academic, vocational, mental and other types of evaluations to identify clients' needs and devise rehabilitation plans.
- Provided support to help patients adjust to new physical or cognitive limitations.
- Helped determine realistic treatment goals and adjusted steps based on patient progress.
- Assisted patients with completing basic daily living activities such as grooming, dressing and self-feeding.
- Supported facility with administrative tasks such as scheduling appointments, mailing correspondence and answering telephone calls.
- Established compassionate and caring relationships with patients.
- Consulted with direct-care staff to implement best methods to achieve therapy goals.
- Prioritized opportunities for performance improvement.
Education
GED -
Flathead High School
Kalispell, MTNo Degree -
Flathead Valley Community College
Skills
- Inventory Management
- Customer Relationships
- Efficiency and Time Management
- Route Planning
- Cleaning and Sanitizing
- Credits and Refunds
- Problem Solving
- Cash Handling
- Honest and Ethical
- Detail-Oriented
- Reliable and Responsible
- Call Response and Transfer
- Issue and Complaint Resolution
- Data Entry and Maintenance
- Customer Data Confidentiality
- Responding to Difficult Customers
- Understanding Customer Needs
- Building Customer Trust and Loyalty
- Multitasking and Prioritization
- De-escalation Techniques
- First-Tier Technical Support
- Regulatory Compliance
- Proactive Self-Starter
- Cultural Awareness and Sensitivity
- Inbound and Outbound Calling
- Patient and Empathetic
Timeline
L1 Technical Support Engineer
LTD Broadband
05.2021 - Current
Delivery Expert
Pizza Hut
08.2017 - 09.2018
Personal Care Assistant
AWARE Inc.
02.2016 - 03.2017
Cashier
Taco Johns
09.2015 - 01.2016
Liquor Store Clerk/Accounting Bookkeeper
Sunken Treasure
06.2012 - 07.2016
Customer Service Cashier
Herberger's Department Store
09.2006 - 12.2015
Personal Care Aide
Butte Sheltered Workshop
03.2004 - 11.2012
Cashier
Burger King
01.2002 - 02.2005
Occupational Therapy Assistant
Brendan House
06.1998 - 09.1998
Delivery Driver
Pizza Hut
GED -
Flathead High School
No Degree -
Flathead Valley Community College