Christine Gumpper
Lafayette Hill,PA
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment.
Overview
25
25
years of professional experience
1
1
Certification
Work History
General Manager
Human Robot
02.2022 - Current
- Oversee day to day functioning of the brewpub.
- Cultivated relationships with suppliers to secure quality products at competitive prices.
- Ensure excellent guest service and satisfaction.
- Handle customers inquires, complaints and feedback professionally.
- Plan and host events.
- Coordinate with local festivals and businesses.
- Manage opening and closing procedures, cash handling and inventory.
- Promote the brewpub via social media events and partnerships.
- Hire, train, schedule and supervise staff.
- Maintain cleanliness, safety and compliance with health and alcohol regulations.
- Developed innovative drink menus based on seasonal ingredients and customer preferences.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
Bartender/Server
Bar Lucca/Teresa’s Cafe
03.2018 - 02.2022
- Bartender/Server at natural wine, cider and gin bar
- Perform all front of house staff responsibilities, such as hosting, bussing, running, serving and bartending.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Guide guests through menus while demonstrating through knowledge of the food, beverage and ingredients.
- Managed bar inventory and restocked supplies for spirits, beer, wines and mixers.
- Checked guests' identification before serving alcoholic beverages
Craft Beer Sales Representative
Stockertown Beverage
02.2014 - 02.2018
- Managed a portfolio of over 300 on- and off- premise accounts in Philadelphia, Delaware and Montgomery Counties.
- Built relationships with customers and the community to promote long term business growth.
- Prospected and conducted face-to-face sales calls with customers throughout assigned territory.
- Prioritized tasks and projects to meet tight deadlines.
- Attended bi-weekly meetings and sales training.
- Worked and arranged promotions, beer festivals and samplings.
Craft Beer Consultant/Bar Manager/Event Planner
Fingers Wings And Other Things
01.2013 - 02.2014
- Met with beer representatives weekly to select and purchase craft beer for the restaurant and takeout.
- Alternate restaurant/takeout manager when needed.
- Promoted the business through participation in and sponsorship of community events.
- Increased customer engagement through social media.
- Created beer themed events and implemented them from start to finish.
Equity Options Specialist/Head Specialist Clerk
Citigoup
01.2001 - 07.2011
- Trader responsible for pricing and position management of 70+ equity options and index products.
- Developed ability to utilize trading strategies that assessed risk and maximized profits.
- Position required split second decision making, multi-tasking and strong interpersonal skills necessary to resolve conflict in trading crowd.
- Performed daily clerical functions including resting order management and crowd liaison.
- Utilized advanced computer skills to quickly and accurately input data into various software programs.
Education
Business Degree
St. Michael's Business School
Philadelphia, PA1991
Skills
- Engaging personality
- Positive attitude
- Networking
- Interpersonal skills
- Customer relations
- Multitasking
- Problem solving strength
- Marketing and promotions
Additional Information
Excellent knowledge of Square, Micros, Dinerware and Toast.
Affiliations
- Member of The Pink Boots Society
- Member of The United States Bartender Guild
- Member of The Philadelphia Whiskey Society
Certification
- RAMP Certified
- Manager SafeServ Certification
- Beer Judge Certificate Program Apprentice
- Whiskey Ambassador Certification
- Consejo Regulador del Tequila (CRT) Certification
- LUKR Certified Tapster
Timeline
General Manager
Human Robot
02.2022 - Current
Bartender/Server
Bar Lucca/Teresa’s Cafe
03.2018 - 02.2022
Craft Beer Sales Representative
Stockertown Beverage
02.2014 - 02.2018
Craft Beer Consultant/Bar Manager/Event Planner
Fingers Wings And Other Things
01.2013 - 02.2014
Equity Options Specialist/Head Specialist Clerk
Citigoup
01.2001 - 07.2011
Business Degree
St. Michael's Business School