Christine Harris
McKinney
Summary
18 years of Customer Service Experience Qualifications Excellent communication and computer skills Multicultural awareness with high level of adaptability Ability to work independently or part of team to meet deadlines Proficient with all Microsoft Office applications (Excel, Word, Outlook)
Friendly front desk coordinator with several years of experience and superb attention to detail. Stays focused on big-picture excellence while streamlining day-to-day details and giving individualized care to clients. Brings top-of-the-line customer service to front desk operations.
Overview
26
26
years of professional experience
Work History
Front Desk Coordinator
Alfa Dental
Dallas
01.2004 - Current
- Responsible for the complete operation of the front desk
- Provide efficient customer service to all patients and walk ins
- Train new employees to the operation and running of the front desk
- Use QSI database system for all activities in office to include:
- Make calls/schedule appointments for clients
- In charge of recall of the patients of the office that past due or follow up of services
- Contact and verify coverages with multiple insurance companies
- Check out patients / collect payments
- Train new employees on database application
- Provided education and resources to help patients understand their treatment options.
- Provided guidance to patients about their financial responsibility for services rendered.
- Conducted financial counseling sessions for new and existing patients.
- Provided support to clinical staff with insurance verification and authorization processes.
- Tracked patient progress and updated records accordingly.
- Created customized treatment plans for patients based on individual needs.
- Managed patient scheduling, appointment reminders, and follow-up calls.
Office Coordinator/Receptionist
Midtown Dental/Uptown Dental
Dallas
01.2002 - 01.2004
- Verified payments done by insurance companies were accurate and according to contract guidelines
- Updated patient accounts and information on a daily basis
- Trained new employees on multiple tasks for the day to day operations of the office
- Performed regular telephone contact with providers to discuss status of rebilling and reimbursement process to ensure account resolution
- Contacted patients regarding unpaid and underpaid accounts, resolving all issues while maintaining a positive and pleasant attitude
Receptionist/Quality Assurance Supervisor
Conseco Teleservices Inc.
Irving
01.2000 - 01.2001
- Monitored calls making sure employees read all scripts correctly
- Taught and trained personnel about different types of sales scripts
- Responsible for attendance of teams and business employees
Education
Associates - Dental Assistance
ATI-Career Training Center
Dallas, TexasBusiness Communication -
Tarrant County College
Arlington, TexasReferences
Available upon request
Timeline
Front Desk Coordinator
Alfa Dental
01.2004 - Current
Office Coordinator/Receptionist
Midtown Dental/Uptown Dental
01.2002 - 01.2004
Receptionist/Quality Assurance Supervisor
Conseco Teleservices Inc.
01.2000 - 01.2001
Associates - Dental Assistance
ATI-Career Training Center
Business Communication -
Tarrant County College