Christine Hejna
Las Vegas,NV
Summary
Results-driven Professional adept at building and leading high-performance teams. Decisive leader and strategic planner with a resilient and forward-thinking approach. Ready to bring 24 years of experience to new role.
Overview
24
24
years of professional experience
Work History
Managing Partner
Maggiano's Little Italy
01.2010 - Current
- Established and implemented business procedures and process improvements.
- Reviewed financial reports and streamlined operations to increase productivity and company profits.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Reduced labor costs reworking schedules, operations standards and workflow.
- Audited kitchen and front of house to guarantee cost-effectiveness of restaurant.
- Recruited, Interviewed both Managerial and Hourly Recruits
- Supervised, Coached and Lead team of over 200
- Participated in Succession Planning
- Set clear expectations and created positive working environment for employees.
- Orchestrated positive customer experiences by overseeing every area of restaurant operations.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Verified accurate records and sufficient supplies by conducting weekly inventories of food, beverages, glassware and other materials.
- Built and leveraged community relationships to drive business and maximize catering programs.
- Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
- Carefully interviewed, selected, trained and supervised staff.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Inventoried entire restaurant and made food and supply orders regularly.
- Improved operational efficiency and cultivated cost reduction and increased productivity.
- Reviewed weekly and monthly budget performance reports, ensuring departments and agencies operated within allocated budgets and investigated excessive expenses and reporting discrepancies.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
Area Director, Managing Partner, Assistant Manager
Romano's Macaroni Grill
04.1999 - 01.2010
- Recruited, Interviewed and Hiring practices for high level recruits
- Created and managed execution of store business plans to drive KPI results and maximize business opportunities.
- Performed Monthly audits to reduce and control loss and meet internal audit and compliance objectives.
- Established and implemented business procedures and process improvements.
- Analyzed financial performance of area by monitoring budgets and expenses, reviewing financial statements and recommending appropriate actions.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Achieved recognition for contribution to store success by optimizing sales.
Education
Bachelor of Science - Accounting And Management
Minnesota State University - Moorhead
Moorhead, MNSkills
- Conflict Management
- Performance Analysis
- Performance Management Strategies
- Strategic Financial Planning
- Analytical Skills
- Human Resources Oversight
- Time Management
- Coaching and Mentoring
- Succession Planning
- Training and Development
- Communication Skills
- Budget Control
Timeline
Managing Partner
Maggiano's Little Italy
01.2010 - Current
Area Director, Managing Partner, Assistant Manager
Romano's Macaroni Grill
04.1999 - 01.2010
Bachelor of Science - Accounting And Management
Minnesota State University - Moorhead
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