Christine Helmick
Whiting,IN
Summary
Dynamic sales professional with a proven track record at Mattressfirm, excelling in sales process management and lead qualification. Adept at exceeding targets through effective closing techniques and exceptional customer rapport. Recognized for improving client outcomes and fostering relationships, ensuring satisfaction and loyalty in competitive environments.
Overview
23
23
years of professional experience
Work History
Sales Experts
Mattressfirm
04.2023 - Current
- Educated patients on healthy sleep habits, resulting in improved sleep quality and overall wellbeing.
- Maintained up-to-date knowledge on industry advancements through continuous professional development activities.
- Improved patient sleep quality by conducting comprehensive sleep assessments and providing tailored recommendations.
- Exceeded sales targets consistently by identifying new opportunities and successfully closing deals.
- Delivered engaging product demonstrations that showcased unique value propositions to prospective customers.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
Fragrance Model
Macy’s
11.2021 - 03.2023
- Increased customer engagement by demonstrating and explaining various fragrance products.
- Assisted in the planning and execution of promotional events designed to increase brand visibility within target markets.
- Trained new Fragrance Models on proper presentation techniques, company policies, and best practices for successful promotions.
- Attracted potential customers to the brand''s counter by offering complimentary samples and engaging interactions.
- Consistently met or exceeded sales targets through effective selling techniques and exceptional customer service.
- Boosted overall customer satisfaction with personalized attention and tailored fragrance recommendations.
Cashier
Target
Hammond IN , IN
11.2017 - 11.2021
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Stocked shelves with merchandise when needed.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Resolved customer complaints professionally in accordance with company policy.
- Issued receipts, refunds, credits or change due to customers.
- Performed other duties as assigned by management.
- Followed company security procedures for handling large sums of money.
- Balanced daily transactions on a computerized point-of-sale system.
Fragrance Vendor
Various niche fragrance lines ( seasonal)
Calumet City, Illinois
03.2002 - 06.2015
- Maintained accurate records of inventory levels and orders placed by customers.
- Conducted regular store visits to evaluate performance of staff members.
- Resolved any customer complaints or inquiries in a timely manner.
- Executed promotional activities in order to attract more customers.
- Provided training to new employees on how to effectively interact with customers.
- Monitored stock levels at retail stores and ensured shelves were adequately stocked.
- Designed displays for showcasing fragrances at retail locations.
- Met and exceeded high-volume personal sales goals through clientele development and current product knowledge.
- Approached customers and started engaging conversations through use of effective interpersonal and people skills.
- Educated customers on scents and products available from several luxury fragrance brands.
- Showed customers different perfumes and demonstrated scents by spritzing on pulse points.
Security Officer
Horse Shoe
Hammond IN , IN
03.2008 - 09.2010
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury..
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Education
GED -
Area Career Center
Hammond IN 12-2014
Skills
- Sales process management
- Objection handling
- Lead qualification
- Networking skills
- Problem solving
- Time management
- Money handling
- Sales development
- POS system operation
Timeline
Sales Experts
Mattressfirm
04.2023 - Current
Fragrance Model
Macy’s
11.2021 - 03.2023
Cashier
Target
11.2017 - 11.2021
Security Officer
Horse Shoe
03.2008 - 09.2010
Fragrance Vendor
Various niche fragrance lines ( seasonal)
03.2002 - 06.2015
GED -
Area Career Center