Christine Heredia

Accountable for product quality, freshness, allocation and merchandising expectations while achieving production standards aligned with the company brand standards for the deli and bakery departments. Accountabilities encompassed customer service, inventory management, ordering, and cost control.

Helped large volume of customers every day with a positive attitude and focused on customer satisfaction. Assisted call-in customers with questions and orders. Navigated multiple computer systems and applications to find information. Addressed customer complaints and mitigated dissatisfaction by employing timely and on point solutions. Communicated with customers regarding account statements, and balances.

Performed wide-ranging administrative, financial and service-related functions. Welcomed office visitors and alerted staff of schedule appointments. Processed and completed sales transactions. Assisted customers with financing. Tallied cash drawer at beginning and end of each work shift. Ensured all open and unresolved customer issues are properly handled and satisfactorily resolved. Executed record filing system to improve document organization and management.

Organized, sorted, and checked input data against original documents. Scanned documents and saved in database to keep records of essential organizational information. Verified data entered into various systems accurately using Microsoft Office Suite to produce error-free reports. Communicated with supervisors and colleagues to process data quickly and resolve discrepancies. Preserved customer confidence and protected operations by keeping information confidential.

Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport. Answered multi-line phone system, routing calls, delivering messages to staff. Coordinated and schedule meetings and conference calls. Executed record filing system to improve document organization and management. Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient. Report facility and conference maintenance problems to appropriate personnel.

• Honor Roll
• Dean's List
• Graduated Magna Cum Laude
• Ranked in the top 5% of class

• Honor Roll
• 3.7 GPA