Marc Stephens
Blythewood,SC
Summary
An experienced, driven, and accomplished Retail & Finance Professional and Leader, with a wealth of experience while working for leading, high-profile companies. Skilled at employee relations, talent acquisition, and organizational strategy. Proven ability to communicate effectively at all organizational levels and to motivate teams while managing conflict. Adept at leveraging strong analytical and problem-solving skills to drive business results and is committed to attaining high levels of customer satisfaction, loyalty programs, and retention.
Strong background in management, operations, profit and loss, 3PL Logistics, team building, project management, workforce planning, new program and process deployment, talent acquisition, performance management, succession planning, escalation management, report preparation, omni-channel implementation, and customer relations.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Store Manager/Coach
WAL-MART STORES
03.2022 - Current
- Responsible for managing daily store operations, profit and loss, staff training and development, workforce planning, key staff recruitment, dealing with escalated staff and service issues, staff performance evaluation, new program and process implementation, customer relations, and handling a wide variety of special projects
- Has overseen a large-scale store which has consistently met organizational expectations
- Spearheaded strategy for general merchandise and grocery in Club environment, which resulted in the surpassing of prior year Fulfillment and Ship from Club targets
- Has achieved a top 10 ranking for regional sales comp, with double-digit increase of 12.6% in 2023
- Accountable for $115 million in revenue, which resulted in $8.5 million in storewide profit
- During tenure, has delivered 9% paid account growth versus the prior year
- Exceeded revenue targets with 108.78% revenue to plan for the 2023 fiscal year
- Achieved 200 basis points better than plan for shrink result for FY 2023
Regional Vice President/Market Manager
TMX/TRITON MANAGEMENT
01.2018 - 01.2022
- Company Overview: Greenville, South Carolina
- Responsible for operational management, profit and loss, business development, $920 million dollars in accounts, staff training and mentoring, new process deployment, monitoring store performance, staff performance management, and other related assignments
- Managed six districts and 82 stores throughout South Carolina
- During tenure, attained a two-year high-water mark in account growth in Q1, Q2, and Q3 2019
- Led operational turnaround for struggling SC market, doing so amidst state regulatory challenges
- Presided over a 13% increase in revenue versus prior year comparable
- Greenville, South Carolina
Regional Vice President
DFC GLOBAL CORP (Money Mart)
01.2009 - 01.2018
- Company Overview: Ft
- Myers, Florida
- Responsible for managing daily regional operations, profit and loss, staff training and development, new program and process development and implementation, performance management, dealing with and resolving escalated store issues, key talent acquisition, management reporting, and executive-level functions
- During time with company, served as Associate Vice President of Store Support for North America, as well as District Manager
- Accelerated growth of East Coast Retail Stories with a portfolio of 70 units across seven states
- During tenure in position, region achieved a 27% year-over-year increase in revenue
- Led development of new e-signature platform, which reduced customer wait time by 25%
- Optimized currency management systems for 253 stores, resulting in cost savings of 33% in Interest expense
- Spearheaded turnaround of underperforming territories, attaining region's first top global ranking
- As District Manager, led 22 locations in Louisiana and Virginia, seeing units to maximum performance
- Ft
- Myers, Florida
Store Director/District Manager In-Training
STEVE & BARRY’S
01.2006 - 01.2009
- Company Overview: Baton Rouge, Louisiana
- Responsible for managing day to day store operations, profit and loss, staff training and supervision, workforce planning, sales management, merchandising coordination, staff performance evaluation, key staff recruitment, management reporting, quality assurance, customer relations, and other store leadership functions
- Managed a store which accounted for $10 million in annual sales, greatly exceeding expectations
- Conducted training for new Store Managers, seeing personnel to their peak potential
- Baton Rouge, Louisiana
Executive Team Leader/Co-Manager
Target, Inc.
01.2003 - 01.2006
Education
Bachelor of Arts - Business Administration And Management
Berklee College of Music
Boston, MA05-2026
Skills
- Effective communication
- Problem-solving
- Multitasking and organization
- Store operations
- Influencing skills
- Team development
- Customer service
- Recruitment and hiring
Accomplishments
Leaders Guild Q1 US Winner, Top Regional in the US.
Leaders Guild Q4 US Winner, Top Regional in the US.
Certification
Wicklander -Zulawski
Timeline
Store Manager/Coach
WAL-MART STORES
03.2022 - Current
Regional Vice President/Market Manager
TMX/TRITON MANAGEMENT
01.2018 - 01.2022
Regional Vice President
DFC GLOBAL CORP (Money Mart)
01.2009 - 01.2018
Store Director/District Manager In-Training
STEVE & BARRY’S
01.2006 - 01.2009
Executive Team Leader/Co-Manager
Target, Inc.
01.2003 - 01.2006
Bachelor of Arts - Business Administration And Management
Berklee College of Music
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