Christine Hotaling
West Boylston,MA
Summary
Resourceful professional with over 20 years in education and 13 years in customer service. Expertise in customer support, problem-solving, conflict resolution, and effective communication. Proven ability to assist diverse individuals, resolve concerns, train staff, and collaborate with teams while maintaining accurate documentation.
Overview
21
21
years of professional experience
Work History
PARAEDUCATOR – SPECIAL EDUCATION
Worcester Public Schools
Worcester, Massachusetts
09.2005 - Current
- Delivered individualized academic and social-emotional support to students with diverse needs.
- Maintained accurate records while monitoring academic and behavioral data.
- Implemented individualized education and behavior plans consistently.
- Communicated regularly with teachers, specialists, andadministrators about student progress.
- Utilized strong communication, patience, and problem-solving skills in challenging situations.
- Applied crisis management techniques to de-escalate stressful situations safely.
- Provided tailored one-on-one and small-group support to meet individual needs.
- Collaborated with multidisciplinary teams while ensuring confidentiality and professionalism.
CUSTOMER SERVICE REPRESENTATIVE
Kohls
Northborough, Massachusetts
11.2013 - 06.2026
- Delivered customer support in high-volume retail for 13 years.
- Resolved customer complaints by identifying concerns and providing effective solutions.
- Managed in-person and telephone interactions to ensure customer satisfaction.
- Processed transactions and returns accurately while maintaining efficiency.
- Trained new employees on customer service procedures and best practices.
- Built strong relationships through personalized assistance and positive experiences.
- Adapted to changing priorities and business demands with agility.
- Communicated effectively with customers, coworkers, supervisors, and management.
Education
Bachelor of Arts - Human Resources
Lesley University
Cambridge, MA05-2003
Associate of Arts - Early Childhood Education
Quinsigamond Community College
Worcester, MA06-1992
Skills
- Student advocacy
- Student progress tracking
- Behavior management
- Employee training
- Customer service and support
- Communication skills
- Problem solving
- Conflict resolution
- Time management and organization
- Microsoft Office & Computer skills
Additional Qualifications
- Crisis Management & De-escalation
- Applied Behavior Analysis (ABA)
- Behavioral Data Collection
- Individualized Support
- Customer Complaint Resolution
- Employee Training
- Professional Communication
- Confidential Information Handling
- Classroom & Administrative Support
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Kohls
11.2013 - 06.2026
PARAEDUCATOR – SPECIAL EDUCATION
Worcester Public Schools
09.2005 - Current
Bachelor of Arts - Human Resources
Lesley University
Associate of Arts - Early Childhood Education
Quinsigamond Community College