Christine Jadick
Customer Service,
Tucson,AZ
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Acell Solutions
01.2021 - 02.2023
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Phone Operator
Attenna
02.2018 - 02.2022
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Supported customers by managing 200 calls per day efficiently while maintaining professionalism and upbeat tone.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Provided helpful, informative technical support to customers on product usage and installation.
- Pleasantly greeted all callers and asked how to be of assistance.
- Maintained detailed customer call and inquiry logs for performance monitoring.
Dental Assistant
Silver Lake Dental Dr. Gradowski DDS.
04.2014 - 05.2018
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Prepared and sterilized instruments and materials for use by dentists.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Verified patient insurance eligibility and benefits.
- Took dental images following strict patient protection rules, applying lead aprons.
- Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Prepared patient X-rays and images for review by dentist.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Exposed, developed and mounted dental x-rays.
- Made preliminary impressions for study casts and occlusal registrations for mounting study casts.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Monitored patient comfort and safety during dental procedures.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties
Education
Associate of Applied Science - Dental Hygiene
Flossmoor Community Collage
Flossmoor, IL05.2006
Dental Assisting - 4 To 8 Handed Dentistry
Pima Medical Institute
Tucson, AZ08.2003
High School Diploma -
Rincon High School
Tucson, AZ05.2000
Skills
- Typing Proficiency
- Team Development
- Problem-Solving Ability
- Managing Multiple Tasks
- Customer Relationship Management
- Medical Terminology Knowledge
- Critical Thinking
- Customer Service
- Policy and Procedure Adherence
- Calm and Professional Under Pressure
Timeline
Customer Service Representative
Acell Solutions
01.2021 - 02.2023
Phone Operator
Attenna
02.2018 - 02.2022
Dental Assistant
Silver Lake Dental Dr. Gradowski DDS.
04.2014 - 05.2018
Associate of Applied Science - Dental Hygiene
Flossmoor Community Collage
Dental Assisting - 4 To 8 Handed Dentistry
Pima Medical Institute
High School Diploma -
Rincon High School
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