Christine Johnson
Vicksburg ,MS
Summary
Professional leader with strong focus on team collaboration and achieving results. Proven ability to adapt to changing needs and drive team success. Skilled in managing operations, resolving conflicts, and optimizing processes. Known for reliability and fostering positive, productive work environment.
Overview
27
27
years of professional experience
Work History
Lead Supervisor
Dollar General
06.2025 - Current
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored team members on best practices and operational efficiencies.
- Collaborated with management to develop and implement process improvements.
Remote Customer Service
Amazon
02.2024 - 05.2025
- Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
- Supported the implementation of new software tools designed to improve customer service efficiency and effectiveness.
- Provided exceptional customer service while responding to inquiries via phone, email, or in-person meetings with potential applicants.
Call Center
Liveops
05.2022 - 01.2024
- Managed customer calls effectively and efficiently in complex, fast-paced and challenging call center environment.
- Boosted call center efficiency by mastering internal tools such as ticketing systems and knowledge databases.
- Managed high-volume call center, maintaining professionalism and exceptional quality of support.
Sales Associate
Tj Maxx
07.2020 - 04.2022
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained organized merchandise displays to promote sales and customer engagement.
- Collaborated with team members to meet store goals and improve service quality.
Shift Supervisor
Shoneys
08.1999 - 07.2020
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored team members on operational procedures and customer engagement techniques.
- Managed inventory levels, ensuring stock availability while minimizing waste.
Education
High School Diploma -
Grove Street High School
Skills
- Team management
- Training and mentoring
- Decision-making
- Inventory control
- Verbal and written communication
- Time Management
- Problem Solving
Timeline
Lead Supervisor
Dollar General
06.2025 - Current
Remote Customer Service
Amazon
02.2024 - 05.2025
Call Center
Liveops
05.2022 - 01.2024
Sales Associate
Tj Maxx
07.2020 - 04.2022
Shift Supervisor
Shoneys
08.1999 - 07.2020
High School Diploma -
Grove Street High School