Christine Jones
Onalaska,WI
Summary
Dynamic Eligibility Specialist with Spherion Staffing, recognized for enhancing client satisfaction through efficient Medicaid application processing. Skilled in effective communication and data entry, I proactively identified issues, ensuring accurate eligibility determinations. Committed to exceptional service, I connected families with vital resources, fostering community support and improving overall service delivery.
Overview
24
24
years of professional experience
Work History
Eligibility Specialist
Spherion Staffing
Onalaska, WI
05.2022 - 06.2025
- Boosted client satisfaction through prompt and precise Medicaid application processing.
- Maintained comprehensive understanding of program guidelines to minimize errors in eligibility determinations.
- Provided exceptional customer service through prompt response times, clear communication channels, and follow through.
- Facilitated client access to community services through detailed resource investigation.
- Increased efficiency in the review process by proactively identifying potential issues and developing actionable solutions.
- Collaborated with multidisciplinary teams to ensure comprehensive support for clients in need of assistance.
- Coordinated referral services for eligible families, connecting them with vital support systems and resources.
- Kept current on industry trends and best practices through ongoing professional development activities, ensuring continued excellence in service delivery.
Family Resource Liaison
The Parenting Place
La Crosse, WI
02.2015 - 04.2022
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
- Assisted clients with accurate eligibility form, application and document completion.
- Coordinated appointment schedules with applicants to collect required information.
- Enhanced service quality by implementing effective case management strategies.
- Conducted extensive research on available resources to connect clients with appropriate community services and support networks.
Program Director
Red Balloon Early Learning Center
Onalaska, WI
02.2011 - 02.2015
- Reduced staff turnover rate by cultivating a positive work environment through team-building activities and open communication channels.
- Maintained accurate record-keeping systems to track student progress, attendance, health information, and other pertinent data efficiently.
- Oversaw compliance with state licensing regulations, maintaining up-to-date knowledge of requirements and addressing any areas needing improvement promptly.
- Developed comprehensive staff training programs, improving employee skills and increasing overall quality of care provided.
- Implemented safety procedures and protocols to maintain a secure environment for both children and staff members.
- Championed inclusive practices within the childcare center, ensuring that all children and families felt welcomed and supported regardless of cultural or socioeconomic backgrounds.
- Increased enrollment numbers by executing effective marketing strategies targeting local families seeking quality childcare options.
- Collaborated with parents to address individual child needs, fostering strong partnerships and enhancing overall family satisfaction.
- Cultivated relationships with local schools to facilitate seamless transitions between preschool programs and elementary school settings for graduating students.
- Mentored new hires during onboarding process, facilitating smooth integration into the childcare center team dynamics.
- Adapted staffing schedules to accommodate fluctuating enrollment numbers, maintaining appropriate child-to-staff ratios while optimizing resource allocation.
Customer Service Representative
G & K Services
Onalaska, WI
02.2001 - 02.2011
- Coordinated special events such as holiday celebrations or parent-teacher conferences, fostering community engagement among families in the program.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Associate Degree - Early Learning And Child Care
Southwest Technical College
Fennimore, WI05.1989
Skills
- Data entry
- Effective communication skills
- Microsoft office
- Telephone etiquette
- Interviewing
- Documentation and reporting
- Verbal communication
Timeline
Eligibility Specialist
Spherion Staffing
05.2022 - 06.2025
Family Resource Liaison
The Parenting Place
02.2015 - 04.2022
Program Director
Red Balloon Early Learning Center
02.2011 - 02.2015
Customer Service Representative
G & K Services
02.2001 - 02.2011
Associate Degree - Early Learning And Child Care
Southwest Technical College