Christine Jones
avondale,AZ
Summary
Dynamic professional with a proven track record at Atrio Health Plans, excelling in customer service and care. Leveraged problem-solving skills to enhance client satisfaction and compliance. Successfully increased sales by identifying customer needs and presenting tailored solutions. Demonstrated a positive attitude and maintained detailed records, contributing to seamless operations and strategic improvements.
Experienced with client relations, negotiation, and conflict resolution. Utilizes strategic thinking to navigate complex agreements and secure beneficial outcomes. Track record of maintaining strong working relationships and adapting to dynamic environments.
Professional with comprehensive experience and readiness for role. Known for strong focus on team collaboration and achieving results. Adaptable and reliable, supporting colleagues effectively and responding to changing needs. Skilled in communication, problem-solving, and client relations. Recognized for integrity, determination, and results-driven approach.
Overview
11
11
years of professional experience
Work History
Independent Medicare Agent - Remote
Atrio Health Plans
07.2024 - 04.2025
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- assisted with applications for MA,SNP,and CSNP plans
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
Telesales Representative
Atrio Health Plans
06.2022 - 07.2024
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Increased sales by effectively identifying customer needs and presenting tailored solutions.
- Overcame objections using friendly, persuasive strategies.
- Strengthened brand reputation by delivering exceptional service during each interaction with clients.
- Assisted Clients by completing Applications for MA,SNP,CSNP PLans
- Optimized productivity levels, setting personal goals for daily calls made and deals closed successfully.
- Maintained detailed records of customer interactions, ensuring accurate data tracking for future reference.
- Provided valuable feedback to management regarding customer concerns and market trends, contributing to the ongoing improvement of company strategies.
- Escalated concerns or advanced problem calls to management staff.
Clinical Assistant
Bryan West Hospital
03.2017 - 09.2017
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Improved patient satisfaction by handling queries and concerns with empathy and professionalism.
- Assisted patients with basic care needs.
- Ensured accurate documentation of vital signs, symptoms, and medical histories for informed decision-making by healthcare providers.
- Provided quality customer service throughout the patients stay.
- Provided compassionate support to patients undergoing challenging treatments or experiencing emotional distress related to their condition.
- Comforted anxious patients before procedures and listened to concerns, offering support, and compassion.
- Assisted healthcare professionals in providing high-quality treatment to patients, ensuring a smooth workflow.
- Contributed to a positive clinic environment by maintaining cleanliness and organization in examination rooms.
- Collaborated with clinical staff to implement quality improvement initiatives that enhanced overall clinic performance metrics.
Certified Nursing Assistant
Lancaster Rehabilitation Center
02.2014 - 06.2016
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Education
Associate of Science - Nursing
Southeast Community College
Lincoln, Nebraska, NE09-2018
Trevor G Browne
Phoenix, AZ05-1992
Skills
- Problem-solving skills
- Positive attitude
- Customer service and care
Certification
- Licensed Heath and Life Agent - 4 years
- Telesales Representative,specializing in Medicare
Timeline
Independent Medicare Agent - Remote
Atrio Health Plans
07.2024 - 04.2025
Telesales Representative
Atrio Health Plans
06.2022 - 07.2024
Clinical Assistant
Bryan West Hospital
03.2017 - 09.2017
Certified Nursing Assistant
Lancaster Rehabilitation Center
02.2014 - 06.2016
Associate of Science - Nursing
Southeast Community College
Trevor G Browne
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