Christine Kearney
Little Falls
Summary
Friendly and detail-oriented professional with strong communication and interpersonal skills. Skilled at building relationships, working collaboratively with teams, and maintaining organization in busy environments. Known for a positive attitude, reliability, and delivering quality support and service.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Teaching Assistant
Little Falls City School District
Little Falls, NY
09.2021 - Current
- Successfully supervised 12 special needs students enrolled in 6th through 8th grade, and 2nd through 4th.
- Assisted teachers in delivering instructional materials and developing lesson plans.
- Supported classroom management by implementing behavior strategies and maintaining a positive learning environment.
- Facilitated small group activities to enhance student engagement and comprehension of subject matter.
- Evaluated student progress through assessments, providing constructive feedback to support learning objectives.
- Collaborated with special education staff to accommodate diverse learning needs within the classroom setting.
- Organized educational resources and maintained classroom supplies for optimal teaching effectiveness.
- Communicated with parents regarding student performance and addressed concerns promptly and professionally.
Substitute Teacher, K-12
Little Falls City School District
Little Falls, NY
03.2020 - 09.2021
- Implemented lesson plans tailored to diverse student needs, fostering inclusive learning environments.
- Adapted instructional strategies to engage students across various grade levels and learning styles.
- Collaborated with permanent teachers to maintain classroom continuity and uphold educational standards.
- Monitored student progress, providing timely feedback and support to enhance academic performance.
- Managed classroom behavior effectively, promoting a positive and respectful atmosphere for all students.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Senior Bank Teller
M & T Bank, Formerly Partners Trust
Utica, NY
09.2015 - 01.2016
- Supervised daily cash transactions, ensuring accuracy and compliance with banking regulations.
- Mentored junior tellers, enhancing team performance and customer service quality.
- Implemented process improvements to streamline transaction procedures, reducing wait times for customers.
- Managed customer inquiries and resolved issues, fostering positive relationships and customer loyalty.
Customer Service Escalation Specialist
ACS Xerox
Utica, NY
12.2009 - 08.2015
- Resolved complex customer issues through effective communication and critical thinking.
- Collaborated with cross-functional teams to enhance customer satisfaction and streamline escalation processes.
- Analyzed customer feedback to identify trends and recommend actionable improvements in service delivery.
- Mentored junior staff on best practices for handling escalated cases, fostering a culture of continuous improvement.
Education
Associate of Arts - Photography
Herkimer County Community College
Herkimer, NYHigh School Diploma -
Unadilla Valley Central School
New Berlin, NY06-2006
Skills
- Positive attitude
- Computer skills
- Relationship building
- Calm and patient demeanor
- Collaborative teamwork
- Effective communication
- Attention to detail
- Organization and prioritization
Accomplishments
- Supervised 12 special needs students enrolled in 6th-8th grade, also 2nd through 4th.
- Conflict Resolution - Accountable for managing customer account inquiries, accurately delivering information to ensure the resolution of product/service issues and customer satisfaction.
- Telephone Service - Efficiently handled over 80 calls daily, delivering information and service to guarantee customer satisfaction.
Certification
- Licensed Teaching Assistant - 5 years
Timeline
Teaching Assistant
Little Falls City School District
09.2021 - Current
Substitute Teacher, K-12
Little Falls City School District
03.2020 - 09.2021
Senior Bank Teller
M & T Bank, Formerly Partners Trust
09.2015 - 01.2016
Customer Service Escalation Specialist
ACS Xerox
12.2009 - 08.2015
Associate of Arts - Photography
Herkimer County Community College
High School Diploma -
Unadilla Valley Central School