Christine Kelley
Overview
5
5
years of professional experience
Work History
Practice Support Representative
Integrated Services of Kalamazoo
01.2024 - Current
- Providing efficient administrative and clerical support to the Intellectual/Development
- Disabilities for Adults
- Clerical support for assigned meetings, including preparing and disseminating agendas, recording minutes, maintaining historical records and facility preparation
- Scheduling new patient and current patient appointments
Sales Support Representative
Stryker Medical
08.2023 - 11.2023
- Assisting the sales team with processing sales orders in a Hybrid environment
- Entering and processing data into Salesforce, SAP, JDE and Microsoft Excel
- Responsible for one on one service to Sales Reps in assigned territories.
Customer Service Representative
Sir Home Improvements
03.2023 - 08.2023
- Follow and ensure compliance with all company policies and procedure, in a call center environment
- Set appointments for presentations from Sales Representatives
- Contact, Engage, Interact, and connect with homeowners and Listen to the customers unique situations
Administrative Assistant/ Phone Director
West Michigan Roofing
Kalamazoo
07.2021 - 09.2022
- Managed all incoming/outgoing calls on a multi line VOIP phone system independently
- Generating leads, calling leads and setting appointments for inspections
- Assisting the sales manager with reports, marketing content, and managed messages from facebook, instagram and website traffic.
Farmers Insurance - Property Insurance Claim Adjuster
10.2019 - 03.2021
- Received, processed, investigated, coordinated, negotiated and provided resolution to
- Property Claims in a fully virtual environment
- Educated and trained customers on using cloud based measuring technology (HOVER) to engage them in the claim process
Education
Associate of Art - Graphic Design
Kalamazoo Valley Community College
May 2012
Associate of Art - Psychology
University of Phoenix
June 2009
Skills
- Highly proficient in Google and Microsoft Office Suites
- Experienced in de-escalation and critical thinking
- Strong written and verbal communication
- Over 20 years of experience in customer service
- Active listener with patience
- Positive, upbeat and eager to help
Timeline
Practice Support Representative
Integrated Services of Kalamazoo
01.2024 - Current
Sales Support Representative
Stryker Medical
08.2023 - 11.2023
Customer Service Representative
Sir Home Improvements
03.2023 - 08.2023
Administrative Assistant/ Phone Director
West Michigan Roofing
07.2021 - 09.2022
Farmers Insurance - Property Insurance Claim Adjuster
10.2019 - 03.2021
Associate of Art - Graphic Design
Kalamazoo Valley Community College
Associate of Art - Psychology
University of Phoenix
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<ul><li>Worked across multiple levels of a complex content ingestion system over a 10-year span</li><li>Improved system performance by streamlining data retrieval and backend operations</li><li>Standardized data ingestion protocols, enhancing accuracy across geographic and topical datasets</li><li>Implemented client-facing dashboard features previously underutilized, making them standard practice</li><li>Integrated third-party tools to overcome content access restrictions and expand curation capabilities</li><li>Applied deep understanding of Google search logic to maximize content quality and relevance</li><li>Analyzed and explained system behavior to internal stakeholders and clients to improve transparency</li><li>Developed training protocols for content moderation and system maintenance, enabling week-long onboarding cycles</li><li>Managed a team of 12 moderators over four years, optimizing workflows to support high-volume data pulls</li><li>Coordinated with operations and account teams to assess client requests, troubleshoot issues, and develop solutions</li><li>Conducted honest, strategic discussions with clients and leadership to align requests with system limitations and business goals</li><li>Maintained detailed process documentation to support organizational memory, training, and accountability</li><li>Completed college-level coursework in survey and process writing; applied principles to workplace efficiencies</li><li>Self-taught in multiple platforms including sound and video editing software, media production software</li><li>Proficient in Microsoft Office Suite, Google Workspace, and a range of productivity and curation tools</li></ul> at Futuri Media<ul><li>Worked across multiple levels of a complex content ingestion system over a 10-year span</li><li>Improved system performance by streamlining data retrieval and backend operations</li><li>Standardized data ingestion protocols, enhancing accuracy across geographic and topical datasets</li><li>Implemented client-facing dashboard features previously underutilized, making them standard practice</li><li>Integrated third-party tools to overcome content access restrictions and expand curation capabilities</li><li>Applied deep understanding of Google search logic to maximize content quality and relevance</li><li>Analyzed and explained system behavior to internal stakeholders and clients to improve transparency</li><li>Developed training protocols for content moderation and system maintenance, enabling week-long onboarding cycles</li><li>Managed a team of 12 moderators over four years, optimizing workflows to support high-volume data pulls</li><li>Coordinated with operations and account teams to assess client requests, troubleshoot issues, and develop solutions</li><li>Conducted honest, strategic discussions with clients and leadership to align requests with system limitations and business goals</li><li>Maintained detailed process documentation to support organizational memory, training, and accountability</li><li>Completed college-level coursework in survey and process writing; applied principles to workplace efficiencies</li><li>Self-taught in multiple platforms including sound and video editing software, media production software</li><li>Proficient in Microsoft Office Suite, Google Workspace, and a range of productivity and curation tools</li></ul> at Futuri Media