Christine Klinkhammer
Winter
Summary
Results-driven operations manager with expertise in streamlining processes, enhancing customer/patient care, and optimizing resource allocation. Proven ability to improve workflow efficiency and implement effective training programs.
Dynamic operations professional skilled in team leadership and problem-solving. Known for developing tailored training programs and implementing inventory management systems that enhance efficiency and reduce waste. Committed to improving patient care delivery.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Operations Manager
Family Health Center, Inc.
Ladysmith, WI
02.2025 - Current
- Streamlined operational processes to enhance patient care delivery and improve workflow efficiency.
- Coordinated scheduling for staff, optimizing resource allocation to meet clinic demands.
- Implemented inventory management systems to maintain adequate medical supplies and reduce waste.
- Developed training materials for new employees, improving onboarding experience and retention rates.
Business Systems Trainer
Family Health Center, Inc.
Ladysmith, WI
03.2019 - 02.2025
- Developed and delivered training programs on electronic health record systems for staff across multiple departments.
- Assessed training needs and tailored instructional materials to enhance user proficiency and system utilization.
- Facilitated workshops and hands-on sessions to reinforce best practices in patient data management.
- Collaborated with IT team to troubleshoot software issues, ensuring minimal disruption during training sessions.
- Created user manuals and quick reference guides to support ongoing learning initiatives for new hires.
- Optimized existing training materials and resources by routinely reviewing content accuracy, clarity, and relevance to current organizational needs.
- Collaborated with management to align training initiatives with broader organizational goals and objectives, ensuring a cohesive approach to systems education.
Office Manager
Hayward Dental Clinic
Hayward, WI
01.2005 - 03.2019
- Managed daily office operations, ensuring seamless clinic functionality.
- Coordinated patient scheduling, optimizing appointment flow and reducing wait times.
- Oversaw inventory management, maintaining adequate supplies for clinical staff.
- Implemented efficient filing systems, enhancing document retrieval and organization.
- Evaluated vendor contracts, negotiating terms to reduce operational costs while maintaining quality services.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
High School Diploma - Business
UW Parkside
Kenosha, WISkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Staff training
- Staff management
- Inventory management
- Operations oversight
- Policies and procedures implementation
- Employee motivation
- Staff development
Accomplishments
- Promoted to Operations Manager of Alcohol and Drug Recover after 6 years with the company.
- Collaborated with team of 17 in the development of Policies and Procedures and Workflows.
- Supervised team of 15 staff members at Ladysmith and Mincoqua Alcohol and Drug Recovery and at times managing all 5 ADR clinics at one time while other Managers were out of office.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Business systems Training - for all front office staff from scheduling, records leases, phone etiquette, Insurance, Accounts receivable, accounts payable, HIPPA regulations.
- BLS - American Red Cross
Timeline
Operations Manager
Family Health Center, Inc.
02.2025 - Current
Business Systems Trainer
Family Health Center, Inc.
03.2019 - 02.2025
Office Manager
Hayward Dental Clinic
01.2005 - 03.2019
High School Diploma - Business
UW Parkside