Christine Koepp
Montgomery
Summary
Resourceful and composed professional with a diverse background in customer service and administrative support. Known for reliability and effective communication, consistently enhancing customer satisfaction and ensuring smooth operations in high-pressure environments.
Overview
13
13
years of professional experience
Work History
Customer Service Cashier
7/11 Convenience Store
New Braunfels, TX
05.2024 - 01.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and resolved issues promptly.
- Maintained accurate cash drawer balance throughout shifts.
- Provided exceptional service, enhancing overall customer experience.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
School Crossing Guard
All City Management
New Braunfels, TX
01.2022 - 12.2024
- Monitored traffic flow to ensure safe crossings for children and pedestrians.
- Communicated effectively with students, parents, and drivers to enhance safety awareness.
- Collaborated with school officials to identify potential hazards near crossing zones.
- Trained new crossing guards on safety protocols and emergency procedures.
- Coordinated with law enforcement to address traffic concerns during peak times.
- Adapted swiftly to changing weather conditions, adjusting guarding strategies accordingly to maintain optimal student protection at all times.
Administrative Assistant
Bullard's Services
New Braunfels, TX
08.2011 - 12.2023
- Coordinated office operations to enhance workflow efficiency and maintain organization.
- Developed and maintained filing systems, improving document retrieval speed and accuracy.
- Assisted in preparing reports and presentations, contributing to informed decision-making processes.
- Implemented process improvements that reduced administrative response times and increased productivity.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Home Health Aide
The Med Team
New Braunfels, TX
06.2018 - 01.2023
- Assisted patients with daily activities, ensuring comfort and safety in home environments.
- Administered prescribed medications while monitoring patient responses and reporting changes to healthcare professionals.
- Developed personalized care plans in collaboration with nursing staff to meet individual patient needs.
- Trained new aides on best practices for patient care and effective communication strategies.
Education
No Degree - Medical Administrative Assistant
Texas Lutheran University
Seguin, TXAssociate of Arts - Business Administration
Central Christian College of Kansas
Online01-2027
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Customer complaint resolution
- Cash management
- Payment processing
- Payment collection
- Data entry proficiency
- Multitasking and organization
Timeline
Customer Service Cashier
7/11 Convenience Store
05.2024 - 01.2025
School Crossing Guard
All City Management
01.2022 - 12.2024
Home Health Aide
The Med Team
06.2018 - 01.2023
Administrative Assistant
Bullard's Services
08.2011 - 12.2023
No Degree - Medical Administrative Assistant
Texas Lutheran University
Associate of Arts - Business Administration
Central Christian College of Kansas