CHRISTINE KORTH
Centereach
Summary
Experienced support professional with a strong focus on team collaboration and achieving results. Skill set includes providing personalized care, effective communication, and problem-solving. Known for flexibility and reliability, seamlessly adapting to changing needs. Proven ability to foster a positive and supportive environment, confident in ability to contribute to team success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Direct support professional
Mary Haven Centre of Hope
12.2023 - Current
- Providing personalized care and attention to individuals, addressing their specific needs, preferences, and goals by actively listening to their concerns, desires, and feedback to tailor support accordingly
- Responsive communication through engaging in clear and respectful communication with individuals and their care managers to explain their progress or change in status
- Documentation and reporting of services provided, individual progress, incidents, and any other relevant information while ensuring confidentiality and compliance with organizational policies and regulatory requirements
- Continuous Improvement by engaging in learning sessions and professional development to enhance knowledge and skills in providing quality care and support
- Respect for dignity and autonomy by allowing individuals to make choices about their own lives by supporting them in making informed decisions
- Community Integration by facilitating individual participation in community activities, social events, and recreational outings
- Behavioral support by implementing plans as designed by psychologists and behavior specialists to address challenging behaviors and promote positive behavioral alternatives
Front Desk Representative part time
Oasis Nursing and Rehabilitation Centre
03.2022 - 07.2024
- Telephone and email management - handled incoming calls and emails promptly and professionally and directed calls to appropriate departments during my shifts
- Managed and coordinated appointments, meetings, and conference room bookings and informed appropriate personnel or departments
- Registered and checked in visitors and ensured security protocols were followed and directed them to respective meeting areas or personnel
- Administrative support- Performed various administrative tasks such as photocopying, scanning, faxing, and filing documents
- Problem solving - Addressed and resolved inquiries or concerns from visitors, clients, and employees
- Customer service - Served as the first point of contact for visitors, clients, and employees entering the nursing home facility
- Assisted the administrator regularly with office coordination of activities and operations to ensure efficiency and compliance with company policies
Farm Stand Salesperson part time
Waterdrinker family farm and garden
06.2021 - 02.2022
- Customer service- Greeted customers warmly and assisted them in selection of flowers and vegetables, answering questions about products and providing information about farming practices
- Sales and Transactions- Operated a cash register while handling sales transactions, including cash, credit or digital payments
- Product display and Maintenance- Assisted in setting up attractive displays of flowers and vegetables to attract customers and ensured products were well stocked, fresh, and visually appealing throughout the day
- Customer Education- Educated customers about sustainable farming practices, organic growing methods, and the benefits of buying locally grown produce
- Inventory management- Monitored inventory levels and restocked produce as needed and kept track of sales trends and popular items to ensure adequate stock levels
Agricultural Technician
Kurt Weiss Greenhouses, Inc.
03.2021 - 02.2022
- Learned operations- Familiarised myself with greenhouse operations, including planting, watering, fertilizing and pest management practices
- Crop management- Assisted in the management of flowers grown in the greenhouse, including monitoring growth, health, and environmental conditions
- Technology and machinery- Learned about advanced agricultural techniques and technologies in greenhouse production, such as irrigation system, climate control, farm equipments, and integrated pest management (IPM)
- Quality control- Assisted in quality control measures to ensure that flowers meet company standards for appearance, size, and health
- Documentation and record keeping- Assisted in maintaining accurate records of flower production, activities and observations
- Learned to use different systems for data entry and reporting
- Customer interaction- interacted with visitors who toured the greenhouse and provided information about flowers and greenhouse operations
Retail Agricultural Sales Executive
Farmers World Limited
02.2020 - 01.2021
- Customer engagement and consultation- Engaged with farmers to understand their crop management challenges, pest control issues and other agricultural needs
- Sales and revenue generation- Actively promoted agrochemical products to generate sales and achieve sales targets set by the distributor
- Order processing and inventory management- processed customers orders using the shop's inventory management system and monitored inventory levels of agrochemicals products ensuring adequate stock availability to meet customer demand
- Customer service and support- Provided exceptional customer service throughout the sales process, addressed customer inquiries, concerns, and complaints professionally while offering technical support as well on product application, dosage rates and safety guidelines
- Market and competitor Analysis - Provided feedback to management on customer preferences, market demand and opportunities for new products and services
- Training and development- Participated in training programs and workshops to enhance product knowledge, sales skills, and understanding of agricultural practices
- Team collaboration- Collaborated with other colleagues in the agrochemical shop and management team to ensure smooth business operations by providing customer feedback and operational issues
Education
Master of Science - Health Informatics
SUNY Downstate Health Sciences University
Brooklyn, NY05-2026
Bachelor of Science - Agribusiness Management
Egerton University
11.2019
Skills
- First aid and safety
- Clear communication
- Case documentation
- Behavior redirection
- Compassionate caregiving
- Medication administration
- Client documentation
- Decision-making support
- Relationship building
- Direct patient care
- Social skills development
- Recreational activities
- Medical records management
- Care plan management
- EMR / EHR
- HIPAA compliance
- Behavioral support
- Life skills training
- Record keeping
- Emotional intelligence
- First aid and CPR
Accomplishments
- Collaborated with team of 3 in the development of New EHR System for Midview Academic Outdated EHR System.
- Achieved 95% by completing trainings offered at my job with accuracy and efficiency.
- Supervised team of 4 staff members.
Certification
- First Aid Certification - American Red Cross or St John Ambulance.
- Basic Life Support (BLS) Certification - American Heart Association.
- Direct Support Professional Certification (DSP) - National Alliance for Direct Support Professionals.
- New York Driver's License
- OSHA Certified
- CPR/AED Certification
Languages
English
Timeline
Direct support professional
Mary Haven Centre of Hope
12.2023 - Current
Front Desk Representative part time
Oasis Nursing and Rehabilitation Centre
03.2022 - 07.2024
Farm Stand Salesperson part time
Waterdrinker family farm and garden
06.2021 - 02.2022
Agricultural Technician
Kurt Weiss Greenhouses, Inc.
03.2021 - 02.2022
Retail Agricultural Sales Executive
Farmers World Limited
02.2020 - 01.2021
Master of Science - Health Informatics
SUNY Downstate Health Sciences University
Bachelor of Science - Agribusiness Management
Egerton University
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