Christine Lewis-Vassar
Saint Helens
Summary
Focused Parts Manager well-versed in parts organization, purchasing and delivery management. Excellent leadership, scheduling and problem-solving abilities. Offering 17 years of progressive experience in field.
Experienced with automotive parts management, sourcing, and distribution. Utilizes keen attention to detail and customer-focused approach to ensure accurate and timely parts delivery. Knowledge of inventory control techniques and effective communication fosters seamless operations and customer satisfaction.
Professional automotive parts specialist prepared for role with history of optimizing inventory and ensuring seamless parts distribution. Skilled in identifying and sourcing automotive parts, contributing to high customer satisfaction and operational efficiency. Known for strong team collaboration and adaptability to changing demands, providing reliable support in dynamic environments.
Overview
17
17
years of professional experience
Work History
Parts Advisor
Dick Hannah Toyota
10.2024 - Current
- Trained new staff on inventory management systems and customer service protocols.
- Analyzed sales data to identify trends and optimize inventory purchases accordingly.
- Developed and implemented procedures to enhance order accuracy and efficiency.
- Led team meetings to address operational challenges and improve service delivery standards.
- Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
- Maintained a clean and organized workspace, promoting an efficient work environment conducive to productivity and accuracy.
- Assisted technicians in diagnosing vehicle issues by providing expert advice on proper replacement parts.
- Collaborated effectively with colleagues in both the parts department and other areas of the business, fostering a supportive team atmosphere focused on achieving common goals.
Parts Advisor
Mercedes Benz of Wilsonville
03.2024 - 10.2024
- Managed inventory levels to ensure availability of parts for efficient operations.
- Assisted customers in identifying required parts and provided technical support.
- Processed orders and facilitated timely delivery to meet customer expectations.
- Coordinated with suppliers to maintain optimal stock levels and reduce lead times.
- Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
Parts Manager
Pro Automotive & Diesel
01.2022 - 03.2024
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
- Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.
- Managed a team of technicians, providing training and support to improve their performance and productivity.
Store Manager
Sunset Auto Parts - Napa
04.2009 - 01.2022
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
Education
High School Diploma -
Rainier Junior Senior High School
Rainier, OR06.1989
Skills
- Invoice Processing
- Demand Forecasting
- POS Systems Operations
- Inventory Restocking
- Great people skills
- Problem Solving
- Shipping procedures
- Warehouse operations
- Parts cataloging
- Returns handling
- Stock control
- Parts identification
- Ordering parts
- Problem-solving skills
- Customer service
- Improving customer satisfaction
- Team collaboration
- Operations management
Timeline
Parts Advisor
Dick Hannah Toyota
10.2024 - Current
Parts Advisor
Mercedes Benz of Wilsonville
03.2024 - 10.2024
Parts Manager
Pro Automotive & Diesel
01.2022 - 03.2024
Store Manager
Sunset Auto Parts - Napa
04.2009 - 01.2022
High School Diploma -
Rainier Junior Senior High School