Christine Lovell
Stigler
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Bank of Oklahoma - Remote 2 days/Branch 3 days
Eufaula
01.2018 - 05.2026
- Assisted customers with account inquiries and transaction requests.
- Resolved customer issues through effective communication and problem-solving skills.
- Provided guidance on banking products and services to enhance customer experience.
- Maintained accurate records of customer interactions and transactions in the system.
- Handled escalated issues promptly, ensuring customer satisfaction and retention.
- Educated customers on digital banking tools and resources for convenience.
- Trained new staff on best practices for customer service protocols and procedures.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Sr.Complex Customer Service Representative
United Healthcare Group-Work from Home
Warner
09.2010 - 01.2018
- Assisted customers with inquiries regarding healthcare plans and services.
- Provided accurate information about claim processes and benefits eligibility.
- Resolved customer issues through effective communication and problem-solving skills.
- Educated clients on preventive care measures and wellness programs available.
- Handled escalated cases by employing empathy and active listening techniques.
- Maintained knowledge of policy updates to ensure compliance with regulations.
Skills
- Account management
- Transaction processing
- Digital banking tools
- Customer service platforms
- Customer relationship management
- Product knowledge
- Compliance management
- Staff training
- Effective communication
- Problem solving
- Active listening
Timeline
Customer Service Representative
Bank of Oklahoma - Remote 2 days/Branch 3 days
01.2018 - 05.2026
Sr.Complex Customer Service Representative
United Healthcare Group-Work from Home
09.2010 - 01.2018