CHRISTINE MACK
Stratford,CT
Summary
Dynamic professional with a proven track record in care coordination and client advocacy demonstrated at Alliance. Skilled in community outreach and effective communication, consistently exceeding goals through strategic problem-solving and team collaboration. Excelled in creating healthy living plans, boosting client success rates by over 30%. Expert in meeting organization and driving community engagement and client satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Community Health Worker
Alliance
Bridgeport, CT
01.2024 - Current
- Conducted assessment interviews with clients and family members to gather information on social history, current functioning, and service needs.
- Evaluated client needs, developed treatment plans, and monitored progress towards goals.
- Collaborated with parents, placement agencies and courts to effectively coordinate treatment plans for children.
- Identified barriers to client success and developed strategies to overcome them.
- Transitioned clients to different providers based on progress or needs.
- Advocated for clients by obtaining information regarding treatment options and clinical status.
- Coordinated comprehensive care plans for clients to meet their individual needs.
- Coordinated mental health assessments for children, adolescents and adults receiving child welfare and prevention services.
PCA
Comfort Keepers Home Care
06.2021 - Current
- Scheduled and accompanied clients to medical appointments.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
PCA
Allied Home Health
01.2022 - 07.2023
- Scheduled and accompanied clients to medical appointments.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Hairstylist
No Limit Hair Studio
01.2020 - 04.2022
- Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations
- Styled and designed traditional and contemporary hairstyles for men and women daily
- Evaluated client hair type, condition and desired outcome to determine ideal services
- Monitored, tracked and recorded client satisfaction to maintain positive ratings
- Drove retail sales through salon product and service promotion, making specific client recommendations
- Pursued continuing education and training to stay up to date with new trends and techniques.
Sales Representative
Dial America
01.2013 - 06.2016
- Engaged positively with each customer, providing professional and polite support for sales and service needs
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets
- Sold various products by explaining unique features and educating customers on proper application or usage
- Consistently earned top performer out of 25 sales team members for exceeding sales goals
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Missionary
Community, Involvement
Living Water Ministries
- Supported the community through various efforts such as advising and counseling clients on life skills, tips for building healthy relationships, and organizing community events.
Education
Community Health Worker - Community Health Worker
Housatonic Community College
Bridgeport, CT11.2023
Aging & Disability Education & Research - Support & Planning Coach
Boston University
Boston, MA08.2023
Training 2022Cosmetology Certification -
Oxford Academy of Hair Design
Seymour, CTHigh School Diploma -
Greenville Highschool
Carolina, SouthSkills
- Meeting Organization
- Client advocacy
- Care coordination
- Community outreach
- Data tracking
- Event organization
- Effective communication
- Team collaboration
- Problem solving
- Healthy living plans
- Reporting skills
- Group Instruction
- Evangelism support
Certification
- CHW License
Timeline
Community Health Worker
Alliance
01.2024 - Current
PCA
Allied Home Health
01.2022 - 07.2023
PCA
Comfort Keepers Home Care
06.2021 - Current
Hairstylist
No Limit Hair Studio
01.2020 - 04.2022
Sales Representative
Dial America
01.2013 - 06.2016
Missionary
Community, Involvement
Living Water Ministries
Community Health Worker - Community Health Worker
Housatonic Community College
Aging & Disability Education & Research - Support & Planning Coach
Boston University
Training 2022Cosmetology Certification -
Oxford Academy of Hair Design
High School Diploma -
Greenville Highschool
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