Christine Marcquenski
Whiting,in
Summary
Seeking an entry level position within an organization that promotes personal and professional growth with an opportunity to demonstrate excellent customer service skills. Have computer program experience with different systems to perform data entry. Able to problem solve fast and efficiently, while performing job requirements. Is a motivated team player fast within a work environment.
Overview
28
28
years of professional experience
Work History
Pateint Acesss Specialist
Northwestern Medicine
08.2014 - Current
- Maintains patient confidentiality per HIPAA regulations
- Provides customer service to patients which establish positive first impression of Northwestern
- Collects patient demographic information in accordance with organization standards
- Alerts management of issues or concerns that require escalation
- Informs patients of any issues with securing financial account for their encounter
- Utilizes department policies and procedures to complete assign task
- Provides information to patients regarding referrals and insurance
- Verifies insurance eligibility over the phone as necessary
- Sends quality epic messages / telephone encounters that are descriptive and grammatically correct
- Using organizational and unit / department resources efficiently.
Patient Service REPRESENTITIVE
Northwestern internist
09.2010 - 07.2014
- Completes check- in/out functions
- Greet patients and guests upon arrival, confirming identity and providing necessary information related to their visit
- Confirms and updates patient demographic / insurance information, and completes patient registration as needed
- Collects and posts payments, processes billing information and perform end of day cash drawer closing
- Schedules appointments as needed
- Informs patients of any changes in appointment status
- Aided in the call center when needed.
Clinical coordinator II
Rush University
07.2001 - 07.2009
- Completes check-in/out functions
- Greet patients and guests upon arrival
- Responsible for ordering supplies needed in the office
- Prepare patient charts for physician’s daily schedules
- Collected copayments and payments for services rendered
- Collected, updated patients’ insurance and demographic information
- Assisted to medical staff with completing referrals, message retrieval for physicians from various sources, and mail correspondence to patients
- File and pull medical records when needed for patient care.
Secretary
E.M.S.I
09.1995 - 04.2001
- Processing life insurance forms
- Obtaining information for client data by agents and underwriters
- Scheduling of physical exams and laboratory tests
- Specimen processing for shipment to various lab testing sites
- Obtain specimens for drug testing in the office, as well as outside facilities
- Faxing information to insurance companies.
Education
GED -
Richard J. Daley College
Chicago, IL1995
Skills
- Experience in Epic computer system for medical data entry
- Previous certification as Drug Screen Examiner
- Experience with working with Microsoft systems
- Customer service specialist
Timeline
Pateint Acesss Specialist
Northwestern Medicine
08.2014 - Current
Patient Service REPRESENTITIVE
Northwestern internist
09.2010 - 07.2014
Clinical coordinator II
Rush University
07.2001 - 07.2009
Secretary
E.M.S.I
09.1995 - 04.2001
GED -
Richard J. Daley College
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