Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christine Marin

Los Angeles,CA

Summary

Dynamic professional with extensive experience as a Dispatcher at UGS and a Customer Service Specialist at G4S Secure Solutions USA. Proven ability in decision-making and customer service, enhancing operational efficiency and satisfaction. Skilled in dispatch software and adept at training teams, ensuring high standards and effective communication in fast-paced environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Dispatcher

UGS
12.2023 - Current
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Answered phone calls and responded to customer emails.
  • Implemented regular system checks to maintain high operational standards, ensuring reliability of dispatch equipment.
  • Maintained accurate records of all dispatch calls, ensuring accountability and enabling thorough incident reviews.
  • Resolved conflicts between field units, ensuring smooth operation and team cohesion.
  • Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
  • Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.

Customer Service Specialist

G4S Secure Solutions USA
05.2019 - 10.2023
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Trained staff on operating procedures and company services.

Education

High School Diploma -

Central High
Los Angeles, CA
06.

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Dispatch software
  • Customer relationship management (CRM)
  • Clerical support
  • Microsoft Office Suite
  • Scheduling and calendar management
  • Spreadsheet management

Certification

  • IT support - IBM

Timeline

Dispatcher

UGS
12.2023 - Current

Customer Service Specialist

G4S Secure Solutions USA
05.2019 - 10.2023

High School Diploma -

Central High

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