Christine Martinez
Dispatcher
Shafter,CA
Summary
Dynamic Dispatcher with proven expertise at GAF, excelling in customer service and dispatch coordination. Adept at problem-solving and training new hires, I streamlined communication processes, significantly reducing errors in dispatch logs. Recognized for maintaining accurate records and enhancing team performance through effective multitasking and collaboration.
Overview
20
20
years of professional experience
Work History
Dispatcher
GAF Materials Corporation
05.2005 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Maintained updated and detailed records of calls in physical and electronic database.
- Generated reports to track deliveries and maintain proper records and documentation.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and procedures
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled and organized delivery routes.
- Scheduled deliveries and pickups according to customer needs.
- Assisted in resolving customer complaints and grievances.
- Maintained accurate records of all dispatch calls, ensuring accountability and enabling thorough incident reviews.
- Facilitated training for new dispatchers, improving team readiness and performance.
- Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
- Analyzed call patterns to predict peak times, adjusting staffing levels accordingly for optimal coverage.
- Analyzed customer feedback and provided solutions to improve customer service.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Streamlined communication between dispatch and field units, reducing misunderstandings and errors.
- Contributed to community safety initiatives, providing expert advice on emergency preparedness.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Monitored and tracked dispatch communication systems.
- Communicated with customers to provide delivery updates and resolution.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Monitored flow of paperwork and directed information to appropriate departments.
- Provided customers with information on products and services.
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Dispatch coordination
- Dispatching procedures
- Problem-solving
- Schedule coordination
- Training new hires
- Call handling
- Multitasking Abilities
- Dispatch recordkeeping
- Teamwork and collaboration
- Paperwork processing
- Multitasking
- Work crew dispatch
- Team work scheduling
- Records maintenance
- Materials ordering
- Calendar and scheduling software
- Speech clarity
- Database updates
Timeline
Dispatcher
GAF Materials Corporation
05.2005 - Current
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
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